25000.00 - 30000.00 GBP Annual + GBP25000 - GBP30000/annum Excellent
31 Aug 2017
28 Sep 2017
Contract Type
Full Time

An outstanding opportunity for a Claims Handler to progress their career into a Claims Auditor role or for an Internal Auditor to be a crucial part of a growing company! The Claims Auditor will conduct departmental, business and individual file, system and telephony audits within agreed SLA's. The Claims Auditor will work within the business delegated authority: identify, and recommend corrective action, to minimise leakage and improve quality. The company is based in a great location, which is close to the mainline rail network and with ample parking.

The Claims Auditor's key role and responsibilities will be:
Conduct File and Telephony Audits that will promote accuracy against agreed targets and support the growth and strategic direction of the business
Report findings to the L&D and Audit Controller and back into the business
Identify and recommend corrective action plans and training of processes to minimise leakage and improve quality to rectify all gaps in knowledge
Attend regular QA meetings to share best practices, initiatives and report Audit findings and Training updates to team leaders
Keep abreast of all regulatory and technical developments in the industry
Build relationships with all areas of the business in order that all areas of the business work alongside each other

The minimum requirements for the Claims Auditor role are:

Capable of working with a minimum of supervision
Good grammar, vocabulary and an ability to explain complex insurance terminology so it is easy to understand
Understanding of current industry standards for Customer Service, Complaints, Compliance and Claims Management
Ability to identify trends and draw conclusions from audit data
Previous experience in Personal Injury (PI) MOJ claims, Accidental Damage (AD) and Property Damage (PD) claims handling
Relevant and recent insurance experience, including qualitative assessment in a motor claims environment
Audit experience

Benefits include:
Holiday (minimum 20 days holiday as standard)
Eligible for 10% bonus (dependent on experience and on completion of probation)
Option to buy and sell up to 3 days holiday.

The Company

Independent, privately owned insurance company, providing specialist home and motor insurance. Committed to providing their customers with an individually tailored service, they the customer are not just a number but a client that has sought them out for moral and ethical insurance products. What sets them apart from their competitors is the focus to provide products and services that fit the requirements of the customer.

Notice to Candidates

We are working with his employer at a crucial stage of their expansion. Their growth and new job creation means that we will receive more than the average number of applications.
Please note that we will always respond to applications from those meeting the requirements of the role and we try very hard to be specific in all of our adverts and use pre-screen questions to try and help you understand if a vacancy is right for you.
Due to the volume of applications we receive each week we cannot respond to applications from candidates who don't have the necessary skills and experience required by our client. Instead of applying, why not send your cv via our homepage or connect with us on social media and we will do our very best to assist you

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