Senior Customer Claims Handler - Household
We're excited to be expanding our Milton Keynes centre, building a Household Claims team to work alongside our existing technical community and we are looking for Senior Claims Handlers to support this exciting growth. If you think you've got the skills and experience we need to drive this new function, then we can offer you the opportunity to join a highly successful growing team. We're a big company which means there are plenty of opportunities, plenty of exposure and plenty of responsibility but we're not too big to know what really matters, and that's our people.
Every member of our team has a tailored development plan focusing on their continued personal and professional development including industry qualifications, giving you the skills and experience you need to drive our success while you build a rewarding, stimulating career in your chosen field. We pride ourselves on our environment and making this a great place to work, so whilst we all work hard we have plenty of opportunities to enjoy working with like-minded team members. Sound like the opportunity you have been waiting for? Then read on???
As a Senior Customer Claims Handler, your role is to investigate, negotiate and settle higher value (GBP50k to GBP250k) and complex home insurance claims, providing an outstanding level of customer service at all times.
You'll manage your own workload and ensure that you deliver within agreed authority levels, in accordance with Company and regulatory requirements. In addition to settling claims directly, you'll be liaising with our suppliers and loss adjusters to assist our customers.
Influential and friendly, you'll be confident on the telephone and be able to liaise with a wide range of people. You will have insurance claims handling experience
Our customer opening hours are 8am to 6pm Monday to Friday and Saturday 9am-1pm, which we'll meet through a flexible combination of staggered working hours and/or shift rotation. You will not be required to work every Saturday
You will need to
Have previous experience in claims handling - within property would be an advantage
Have a proven track record of excellent customer service Assess information quickly and have sound decision making and negotiation abilities Be professional, self-motivated and work accurately Have a 'can do' attitude and a flexible approach to work with the ability to work to targets and demonstrate that you are a team player Have a good standard of written English and numeracy
In return, we can offer you a competitive salary/package based upon experience plus a clearly defined career path to include support with recognised insurance qualifications.
If this sounds like the next chapter in your career, we would love to hear from you!
** Please be aware that Allianz will require 5 years' worth of satisfactory references with any gaps evidenced. We will also undertake DBS, Credit and Fraud checks before you can commence employment with us.