Area Manager - Homelessness (Croydon)

Barker Ross Health & Social Care
40000.00 GBP Annual
01 Sep 2017
22 Sep 2017
Contract Type
Full Time

Our client is one of the largest providers of supported accommodation services various clients such as young people, clients with a history of homelessness, mental health or substance misuse issues. They aim to help vulnerable people find opportunities to change their lives and futures.

Position Available: Area Manager - Homelessness (Croydon), Permanent, GBP40kpa, 37.5 hours per week

Role Purpose:

  • To deliver the organisation's quality, volunteering and involvement work
  • To deliver a range of community and second tier services including Mentoring, Work + Learning and Health + Wellbeing
  • To ensure staff are supported to deliver the highest standards of service delivery to residents and customers
  • To place customers at the heart of our work


Quality & Continuous Improvement
  • To lead and implement the quality and continuous improvement work across services.
  • To ensure consistent quality auditing is undertaken that provides evidence based actions for improvements.
  • To identify and implement good practice from across the sector.
  • To identify areas of performance, and related data, that impact on service quality.

Co-production, Customer Involvement + Volunteering

  • To oversee the design and implementation of customer involvement activities
  • To oversee the design and implementation of volunteer activities
  • To ensure that customers views impact on the design and delivery of services.
  • To oversee delivery of the Customer Employment Partnership.

Training and Development

  • To identify skills gaps and/or training needs across the organisation
  • To identify, in conjunction with HR, providers of training to meet identified skills gaps
  • To take an active role in devising the organisations training plan and work with HR to ensure delivery of and effectiveness of the organisational annual training plan

Community Services

  • To implement and maintain new and existing community services.
  • Ensure that community services meet the requirements of a broad range of funders
  • To regularly review the needs of existing customers, and ensure that new and existing community services meet those needs
Staff Management
  • To line manage the quality manager and community services managers.
  • To recruit, manage and lead staff ensuring that they are trained in their duties and are appraised of their performance.
  • Set clear standards, work plans and targets for staff to monitor their performance through monthly supervision identifying training needs where appropriate
  • To undertake probationary assessments and annual appraisals.
  • To manage disciplinary, grievance and absence procedures appropriately and in line with procedure.
  • Ensure that all staff are fully briefed in all company polices and procedures


  • To lead staff members ensuring that performance objectives are set and monitored, regular One 2 One meetings are undertaken, workloads are planned, co-ordinated and reviewed ensuring the efficient use of resources, whilst; identifying and addressing induction, training and development needs.
  • Assist, support and lead where necessary on HR related matters for your staff in conjunction with HR, including performance and disciplinary, recruitment etc
  • Participate in the annual budget preparation, manage and monitor performance against budget and identify and implement initiatives to manage costs ensuring that services stay within budget, making efficiency savings as required.
  • To participate in providing out of hours on call cover.

Experience required:

  • Experience of leading and managing a housing management and/or support services operations
  • Experience of setting targets and taking remedial action where targets are not met
  • Experience of managing customer involvement
  • Experience of volunteer management
  • Experience of managing a range of strategic projects
  • Knowledge of the issues facing homeless people and how to meet them
  • Knowledge of the relevant funding frameworks
  • An excellent understanding of and commitment to co-production and customer involvement
  • Knowledge of issues currently impacting on the housing and support sector
  • Knowledge of how to deliver second tier services effectively
  • Experience of interpreting and using complex performance data to further service outcomes

How to apply:

If you feel that you fully meet the above outlined criteria for this role and would like to apply for this post, please forward your CV for consideration.

*Please note the above outlined experience is the 'minimum' first stage criteria for this role, we will therefore be unable to consider your application unless you are able to demonstrate a relevant work history in line with this position.


Disclaimer: This vacancy is based in the United Kingdom. Barker Ross Health&Social Care only operates in the UK and can only process applications from candidates who are currently a resident and eligible to work in the UK.

Whilst we endeavour to contact you following your response due to the high volume of applications this cannot always be possible. If you have not had notification within 7 days unfortunately your application has not been successful but we will keep your details on file for future opportunities.

This vacancy is being advertised on behalf of Barker Ross Group who is acting as a recruitment agency.