Senior Housing Officer
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Causeway Irish Housing Association (CIHA)
Job Description - Senior Housing Officer
Responsible to: Assistant Director
Summary of Duties:
To provide a high quality housing management service, ensuring outstanding customer service and service delivery, by acting as an ambassador for CIHA and a primary point of contact for tenants. Engage with tenants to provide a housing management service that sustains tenancies and allows tenants to develop and improve their lives.
Part A - Specific Duties:
1. Provide a consistently outstanding service to tenants that demonstrates CIHA's values and makes a real difference to our tenants' lives.
2. Ensure housing services are tenant focused and tenants views and ideas are taken on board.
3. Ensure accommodation is safe and complies with current legislation. Oversee the maintenance of the Health & Safety log and ensure all properties have the necessary gas, electrical and fire safety inspections and certificates.
4. Coordinate a speedy and focused response to anti-social behaviour and other breaches of tenancy.
5. Allocate tasks to Housing Officers and plan the day to day work of the housing patch.
6. Manage allocations and lettings carrying out accompanied viewings and ensuring the sign up process runs as smoothly as possible.
7. Ensure early intervention with regard to rent arrears and that the organisational rent and arrears polices are complied with. Carry out legal action and represent the organisation in court when necessary.
8. Ensure regular stock condition inspections, service inspections including cleaning and gardening are carried out.
9. Work with Housing Officers to develop priorities for minor works and environmental improvements, with particular reference to d??cor, communal areas and gardens.
10. Take ownership of and resolve service related complaints, ensuring that the customer experience is positive also that common themes and learning are communicated to the whole organisation.
11. Keep up to date on relevant housing, welfare and related legislation.
12. Accompany Housing Officers on high-risk visits and/or cover their work during periods of unplanned or high levels of absence.
Part B - Shared Responsibilites
In conjunction with the Director and other staff:
1. Attend and participate in team meetings inform priorities and exchange information.
2. Contribute ideas for service improvements.
3. Advise on housing options for tenants who want to move on
4. Attend the tenants forum as required
5. Maintain office systems and a central filing system. Respond to general correspondence and enquiries.
6. Ensure that CIHA's finance policies are adhered to in relation to rent collection and housing management.
7. Keep the Senior Management informed of any local external changes that may affect housing operations, of which you become aware in the course of your duties.
8. Attend relevant external forums and promote the work of the organisation as directed by your line manager.
Part C - General for all staff
1. Comply with the Association's management policies at all times.
2. Report and liaise with the Director and/or Assistant Director as appropriate.
3. Attend regular supervision sessions and appraisals of work.
4. Contribute to the development and implementation of equal opportunities strategies.
5. Be responsible for the implementation of Health & Safety procedures at all times.
This job description is not exhaustive and the Senior Housing Officer may be required from time to time to carry out other duties appropriate to the post as requested by Senior Management or Management Committee
Person Specification - Senior Housing Officer
1.At least one year's experience of housing management, housing support, or similar in a supervisory role.
2.A good understanding of and commitment to the principles of social housing.
3.A basic understanding of housing maintenance.
4.Knowledge and understanding of the diversity of people in a large city and the ability to manage their needs and expectations.
5.An understanding of and commitment to the practice of equal opportunities.
6.Good interpersonal skills including the ability to communicate confidently with the public, with colleagues and with other professionals, and the ability to engage positively with tenants while maintaining professional boundaries.
7.Experience of implementing legal action, ideally including attending court.
8.The ability to contribute to organisational policy.
9.The ability to produce reports and other written material.
10.The ability to maintain basic office systems and to keep accurate financial records.
11.A commitment to team work.
12.The ability to work on your own initiative and to manage your own workload.
13.The ability to implement health & safety procedures.
14. A high standard of numeracy and literacy.
15.The ability to understand rent systems and to implement rent collection and arrears policies.
16.A good standard of computer literacy.
17.Willingness to work alone at various sites in London.
Interviews will be held on Friday, 29th September.