Senior Registration & Nationality Officer
Salary range: GBP31,998 - GBP34,338 p.a. inc.
Hours of work: 36 hours per week
Location: Civic Centre and other locations from time to time
Make a difference in Registration & Nationality
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent's diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
Barnet is a vibrant, diverse and successful city-suburb of London with big ambitions.
Barnet are the second largest London Borough by population and in common with other London boroughs, Barnet is an ethnically diverse area and is also one of the most religiously diverse boroughs nationally. Our communities are cohesive and people get on well with each other.
Both Boroughs are pursuing a far-reaching transformation agenda that better meets the needs of our customers so it is an exciting time to join us.
The Registration & Nationality Service is in a position to offer a new and exciting role to reshape services at the Barnet Register Office following a recent restructure. The successful Senior Registration & Nationality Officer will assist the Team Leader in effective leadership to drive the service in improved service delivery making the service a high performing front line services within the region.
You will have proven operational management skills of staff and resources to manage a small team of officers effectively over seven day operation, providing continuous improvements. You will be accountable for the monitoring and managing the performance of your team, developing their skills, providing training to strengthen excellent customer skills. You will be confident in promoting the service both at local level and nationally and assisting on project work identifying new opportunities for new streams of income.
You will have a good knowledge of the statutory duties to deliver births, deaths marriages and civil partnership within the legal framework. You will be monitoring the performance of key statutory targets and comply with the regional and national standards. You will work as a training officer to ensure all staff are multi-skilled and maintain the relevant skills and knowledge in their statutory duty. Experience of conducting interviews, and public speaking are a must.
You will be called upon in the absence of the Team Leader to problem solve and trouble shoot, so the ability to remain calm under pressure and resolve issues where they arise will be required.
We are implementing new IT systems, to change the way we work and improve staff and day-to-day efficiencies. A good IT background will help in taking the service forward.
Successful candidates will be required to work weekends on a rotational basis.
Closing Date: 13 September 2017
Assessment & Interview Date: To Be Confirmed
Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community.
Applications are particularly welcome from people with a disability as they are under represented across the council.
All organisations and individuals who work with children and young people, or are involved in providing services for them have a duty to safeguard and promote their welfare.
We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.
Before you join Brent Council, you will need to provide your National Insurance (NI) number and undergo a Home Office Standard I.D. check.
All successful applicants will be required to apply for a 'Standard' DBS Disclosure.
Please note CVs will not be considered as part of your application for this position.