Home Ownership Manager and Service Charge Officer

47826.00 GBP Annual + ; Service Charge Officer 35,258
06 Sep 2017
19 Sep 2017
Contract Type
Full Time

Phoenix is a housing organisation with a difference. As London's first Community Gateway, we're owned and led by our residents. Some housing associations talk about resident involvement. We live and breathe it every day.

We're looking for Home Ownership Manager who has experience of leasehold management, commercial leases, service charges and statutory sales. The successful candidate must also be able to lead in delivering a leasehold empowerment culture across a wide range of services.

We also have an exciting opportunity for a Service Charge Officer. You should have experience of budgeting and managing fixed and variable service charges across mixed tenures and be able to lead on our service charge programme.

Excellent communication skills are required for both these roles and you must be fully committed to continuous improvement. You must have a passion for making a difference to people's lives and you will thrive when proactively working with residents, colleagues and partners to improve services.

We are looking for individuals who are self-motivated and able to demonstrate high levels of empathy, tenacity and confidence

At Phoenix we're proud to be London's first community gateway housing association - a model of resident leadership and ownership that goes far beyond most resident involvement structures. We believe this is our core strength and it's helped us achieve a wide range of awards and accolades, including:

  • Sunday Times Top 100 Not for Profit Organisations to Work For: 2015, 2016, 2017
  • Placed 7th in national 2017 Top 50 landlords poll, voted on by our peers
  • Winners of the UK Housing Awards 2017 - Outstanding Approach to Tenant Involvement
  • Winners national Tpas Awards - Excellence in Tenant Engagement and Excellence in Annual Reports.

We're now in the process of developing our first homes, working with partners to roll out increasing employment support for our residents, and converting a dilapidated pub into a thriving community venue thanks to a GBP4million Lottery grant.

Our big ambitions apply to our staff too. We have an ongoing cultural transformation programme to make us a leading customer experience organisation and build on our growing reputation for innovation.

If you think you're the right person to help us make the next stage of our journey, then we'd love to hear from you.

Our benefits include 30 days annual leave (plus 8 bank holidays). We strongly believe in a work-life balance so we're open to flexible working requests. We have a generous pension scheme, along with a wellbeing programme, comprehensive learning and development package and a culture of employee involvement and innovation.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

To apply for this position, please send a CV, together with a cover letter setting out how you meet the person specification by email via the button below.

Interviews and Assessments for these positions are due to take place on Monday 25 and Wednesday 27 September 2017.

Closing date: 12 noon Monday 18 September 2017