Customer Solutions Agent
Are you looking for a new challenge? Are you looking for a varied role? Do you have what it takes to provide a one call resolution? If yes please keep reading.
Our client, one of the most well known insurance organisations in the UK are seeking a number of Customer Solutions Consultant professionals to join their busy and well established award winning teams.
The role is varied and you will need to be adaptable, As a Customer Solutions Consultant, you will be dealing with selling new business policies, renewing polices and providing customer services. The role is both inbound and outbound, due to the role being so varied; you will need to adaptable and flexible to do all part of the role.
You will be trained on all the different parts of the role to offer a one call resolution, as a business we deal with landlords and small business and specialise in brokerage to get them the best deal on insurance.
You'll deliver a personal, accountable, friendly and knowledgeable service and always ensuring a high level of accuracy is maintained.
No experience is necessary but to be a successful Customer Solutions Consultant you must possess excellent communication skills and show the right attitude and enthusiasm for always ensuring the customer gets the best outcome.
Key skills and attributes:
* Excellent Verbal and Written communication.
* Confidence in taking ownership for each call.
* Ability to provide exceptional customer service over the phone
* Able to make and explain decisions clearly.
* Willingness to learn.
* Ability to find solutions and provide these to the customers
* Ability to follow processes and policies.
* Able to manage you time effectively
Benefits & package:
* GBP20000 basic annual pay
* Loyalty bonus
* Merlin passes
* Qdos points
* Annual company trip
* GBP35 towards travel every month
* Gym membership
* Free daily breakfast & snacks
If this sounds like something you are interested in please apply and one of our consultants will be in touch.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.