Call Centre Manager - Start ASAP - Warrington

Search Consultancy
14.55 GBP Hourly
09 Sep 2017
22 Sep 2017
Contract Type
Full Time

Job Title: Call Centre, Team Manager
Job Type: Temp contract - 3 to 4 months - could go perm
Industry: Call Centre and Customer Services
Location: Birchwood, Warrington, England
Salary: GBP14.55 plus 10% shift allowance after 4 weeks

The role:
This is a 3 to 4 month contract based in Birchwood, Warrington. As a Team Manager we are looking for forward thinking leaders who has experience in managing a call centre team, who can prioritise tasks and has a positive and supportive approach to managing. This role is a complex and varied role, providing a great opportunity for someone looking to work for a friendly company with a great environment and team.

Responsibilities will include:
* Supporting agents who are taking inbound emergency calls from businesses and residential homes to resolve faults relating to their electricity supply
* Call quality monitoring
* Providing support with the recruitment of new advisors
* Training new customer service advisors
* Working in a team of 5 other team managers and supporting each other
* Liaising with engineers
* Dealing with emergencies and prioritising workload
* Dealing with complaints and knowing when to pass them to the complaints team

Shifts: 37 hours per week between the hours of 7am and Midnight on a rota basis, working 1 full weekend in 4.

Pay: GBP14.55 plus 10% shift allowance after 4 weeks

Must have:
* Experienced as a team manager
* Excellent IT skills and good social media knowledge
* Some utilities experience advantage but not a necessity
* Must have the ability to problem solve and take ownership of each customer query
* Excellent communication and listening skills
* A passion for customer service
* Previous experience of delivering exceptional customer service

Benefits of working through Search Consultancy:
* Weekly pay
* Competitive hourly rate of pay
* 28 days holiday (Inclusive of Bank Holidays)
* Pension
* Dedicated Consultant
* We work in partnership with some of the most recognisable brands in the UK

To apply for this position, please submit your CV to this advert.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age