Field Support Engineer - Network Rail infrastructure, cover installati
Field Support Engineer - Network Rail infrastructure, cover installation
Salary: GBP30k -GBP35k
Responsible for meeting daily customer support needs and driving customer satisfaction.
Customer Training and follow up including on-site visits.
Preparation of field reports and documentation on a timely basis.
Installation and commissioning of Signet projects
Orders and return parts, managing repair cycle time.
Review logs for open issues and prepare formal reports to customers as necessary.
Assesses product/equipment performance based on field data; recommend modifications or improvements.
Seeks to provide technical support to customers and other service professionals as required.
May participate in site surveys and site meetings.
Maintains clear and concise business communication proficiency, both oral and written.
Travel within the UK, overtime and work hours other than Monday-Friday may be required.
Comply with and ensure compliance with Company health, safety and environmental policies.
Other duties as required.
This individual must be able to demonstrate strong electronic and electrical knowledge and maintain high technical level of product knowledge. They must be team oriented and flexible, and actively seek to share information and assist his or her peers.
Electrical/Electronic Engineering or related HNC/HND
Minimum of 2 years previous experience in providing engineering field services/training or prior experience within an electrical utility or rail industry, electrical and mechanical systems including low voltage switchgear.
Must possess a strong safety mind-set to assure the work completed reflects the technical requirements within industry safety standards
Must have strong customer service skills and have the ability to interact confidently with customers and be able to provide training on equipment and products.
Excellent oral and written communication skills. A background in training would be of use.
Good computer skills including Microsoft Outlook/Excel/Word
Clean driving license
Willingness to start early and finish late as required.
Occasional stays away from home.