Collections Officer

21000.00 - 21000.00 GBP Annual + GBP21000/annum
26 Sep 2017
24 Oct 2017
Contract Type
Full Time
Collections Officer

We are recruiting for a Collections Officer in the Solihull area. Our client provides a range of specialist finance to people.

As a Collections Officer you will need to have:

* Previous collection experience is required
* Experience in dealing with car finance would be an advantage
* English and Mathematics GCSE's (grade c or equivalent)
* Excellent communication skills
* Able to remain calm under pressure
* IT literate and quick to learn new systems


* Salary: Up to GBP21,000
* Working Hours: Between 8am and 9pm (Monday to Friday) 37.5 Hours per week
* Location: Shirley
* Duration: Permanent

Role of a Collections Officer:

* Efficiently and effectively recover any monies due on customer accounts (predominantly car finance accounts)
* Communicate with customers in arrears by telephone in order to agree payment arrangements
* Examine car finance accounts in arrears and determine the appropriate action
* Ensure payments are made as ordered by monitoring judgement cases
* Monitor forbearance arrangements
* Identify vulnerable/sensitive customers or customers struggling with potential financial hardships and agree payment arrangements in line with their affordability and individual circumstances
* Deal with customers in an empathetic way whilst questioning and probing to understand their circumstances
* Interpret customer's instructions and action in accordance with different departments processes and procedures
* Adhere to all FCA, DPA, MCOB rules, guidelines and principles
* Manage, organise and update relevant information onto computer systems
* Understand forbearance options available to our customers
* Remain highly professional at all times

Benefits of working with us as a Collections Officer:

* Holiday: 22 days
* Share Save Scheme
* Solihull BID card, allowing discount in certain shop/restaurants
* Company pension

If you are interested in the above role please click apply

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