Language Advisor German Speaking

Easy Web Recruitment
10.40 GBP Hourly
26 Sep 2017
24 Oct 2017
Contract Type
Full Time
Language Advisor (German Speaking)

Our client is one of the great success stories of British Retail. Their success is dependent on the expertise and passion of their teams across the UK.

Position: International Language Advisor - German Speaking
Location: Enderby, Leicester
Job Type: Full Time, Permanent
- Monday to Wednesday 8am to 2pm, Saturday 7am to 5pm & Sunday 7am to 4.30pm
- Monday 7.15am to 3pm, Tuesday, Wednesday, Thursday & Sunday 7am to 3pm
- Tuesday 10.15am to 6pm, Wednesday to Friday 10am to 6pm & Saturday 7am to 3pm
- Monday 3pm to 8.45pm, Tuesday to Friday 3pm to 9pm
Salary: 10.40 - 10.75 per hour

About the role:

As a Language Advisor, provide an efficient order and enquiry service for international customers, via inbound calls, outbound calls and emails; with the aim of understanding their international customers needs and increasing sales. Liaising with external 3rd parties as required. Display a high level of energy and enthusiasm, demonstrating a 'can do' attitude and exceeding customers expectations.


- Handle large volumes of incoming telephone calls and emails using the Directory systems
- Navigate and utilise various systems effectively and quickly to deal with enquiries and complaints
- Handle all work types received, taking appropriate actions using the systems available
- Use department information, and all resources available in order to provide accurate and up to date information to customers, retails stores and other 3rd parties
- Communicate and escalate any critical issues to the Team Manager
- Make accurate records and adhere to Data Protection at all times
- Adapt to the customer needs to achieve a satisfactory outcome for the customer and the business
- Provide an excellent level of customer service both internally and externally ensuring FCA standards and regulations are met
- Take ownership to resolve the query first time to prevent repeated calls from the customer
- Make calls to customers within agreed timescales in order to resolve enquiries and complaints satisfactorily
- Show urgency and ownership when calls are queuing
- Report any technical issues promptly
- Recognise when to escalate calls
- Use the tools / systems provided effectively
- Be flexible in supporting other departments with their workloads as needed
- Responsible for the safety of colleagues and yourself in the work place

About you:

- Be fluent in English and German
- Demonstrate a high level of translation skills from English to required International language
- Recognises what 'Great Customer Service' is
- Have good communication skills both written and verbal
- Can deliver an excellent level of customer service
- Can use a PC in a confident and accurate manner
- Be assertive when required, whilst maintaining a diplomatic and customer focused attitude

You may have experience of the following: Customer Service Representative, Customer Service Advisor, Customer Service Administrator, Customer Service Coordinator, Call Centre, Contact Center, Customer Services, Multilingual, Multi-Lingual, etc.

This vacancy is being advertised by EasyWeb Recruitment, the UK's leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.