Customer Support Coordinator

Pearson Whiffin Recruitment Ltd
20000.00 GBP Annual
27 Sep 2017
25 Oct 2017
Contract Type
Full Time

Customer Support Coordinator
Medway Towns
GBP21,000 - GBP25,000

Pearson Whiffin are currently recruiting for a well established client based in the Medway Towns. A market leading manufacturer, who due to growth are now in a great position to expand their team with the addition of an experienced Customer Support Administrator.

The Role

  • Maintain existing develop new relationships within the industry and ensure you are maximising the business growth at all times
  • Work closely with the sales team and other team members to ensure you are communicating on a regular basis both internally and externally to provide a first class service
  • Process customer orders quickly and efficiently whilst also being able to deal with customer queries and questions on the products
  • Account manage client base on behalf of the representatives; assist the sales director when required
  • Gain a basic technical knowledge of the products and industry whilst being able to highlight competitor information to the team
  • Carry out general office duties, sales administration, take incoming and make out bound customer calls
  • Resolve customer issues and informing customers of new products - sending out information to customers i.e. brochures / free samples

The Candidate

  • Driven; focused; self motivated; confident
  • Ability to develop and strengthen relationships
  • Ability to think "outside the box" to increase business
  • Negotiating and influencing skills
  • Be open, honest, professional, customer service focused and somewhat sales driven with a strong commercial awareness

The successful candidate will be expected to lead the customer service team and set a real example on the staff. You will need to be a strong team player and really have a passion to succeed and grow within a company.

If you would like further information on a role then please contact Brogan at Pearson Whiffin Recruitment.