Patient Advisor (fertility clinic)
Our client, a highly regarded fertility clinic, is looking for a Patient Coordinator to join their team in Hertfordshire.
Your role is to manage the patient journey from start to finish, ensuring that each patient receives an excellent standard of care and customer service throughout.
You will spend time with potential patients at open evenings and private consultations, discussing fertility procedures, options and costs, and booking patients in for treatment programmes. You will keep in touch with potential patients, following up after initial meetings, then ensuring that new patients receive the support they need. Once treatment begins, you will monitor processes to check that patients receive the correct care, and can intervene if any issues occur.
You will manage patient administration, ensuring that records are accurate and up-to-date at all times, and you will ensure that all activities are carried out in line with the clinic's protocols, and regulatory guidelines.
The skills and experience you need to apply
We are looking for someone who is mature, professional, and most importantly, empathetic. You will excel at customer service, and be an excellent communicator who takes the time to listen to and understand a patient's feelings and concerns.
As you will work to targets for converting enquiries into bookings, you will need to have commercial awareness and be driven to meet sales targets, but you must be able to balance this with tact and diplomacy, and the desire to make a positive difference to your patients' lives.
We are also looking for:
- Experience dealing with private healthcare patients
- A thorough understanding of the sensitivity needed to deal with patients undergoing fertility procedures
- Excellent customer service and communication skills
- Experience of working towards and hitting sales targets
If you meet all of the above requirements, our client would like to know more about you. Apply with your CV and a covering letter below.