Customer Support Executive - Online (Excellent Opportunity)

2 days left

Recruiter
CCR Recruitment & Selection
Location
London
Salary
21000.00 GBP Annual
Posted
27 Sep 2017
Closes
25 Oct 2017
Function
Consultant
Contract Type
Permanent
Hours
Full Time

Customer Support Executive - Online

Salary: GBP21,000-GBP24,000 PLUS EXCELLENT COMPANY BENEFITS AND BONUS

Based in Central London

My client is a leader in

Our Client is going through an accelerated growth phase, especially within the European and American markets and they are looking for an enthusiastic customer support agent who thrives on providing customer care through many different channels of communication - including: email, phone, chat, forums and social media.

You're a great match if you possess fantastic troubleshooting skills, are driven to help customers and have the ability to dive deep into a new product to learn it inside and out.

Required:

  • Experience with telephone tech support
  • Excellent customer service skills - the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
  • Excellent organizational, written and oral communication skills - You must be able to convey technical jargon in a wide-array of syntax from beginner level users to developers in our tickets as well as knowledge base articles
  • A strong sense of urgency
  • Ability to empower end-users to support themselves using our knowledge base
  • A passion for social media or web-based software
  • An appreciation for easy to use, intuitive software
  • Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
  • A desire to learn, master and teach
  • Awesome sense of humour

Experience/Skills Desired (but not required):

  • Basic knowledge of various mobile platforms; iOS, Android
  • At least two years of support experience
  • At least two years in a customer service role
  • Understanding of software solutions
  • Experience troubleshooting in a software environment