Careers Service Advisor

Aivi Rosa
20000.00 GBP Annual
27 Sep 2017
25 Oct 2017
Contract Type
Full Time


For a National Careers Service Advisor covering Coventry / Warwickshire.

This is a 12 month rolling contract with the likelihood of a permanent role in the future due to growth.

Only applicants with Careers Advice experience need apply.

Must hold, as a minimum a Diploma in Careers Information and Advice or NVQ 4 in Advice & Guidance.

26 Days Holiday.

The Careers Advisor would be expected to;

  • Provide careers advice to adults via a range of methods including face to face, telephone, email and other digital means to help them to achieve work or learning goals.
  • Support customers to develop career management skills through a range of activities
  • Work with customers to support their progress into learning, work, or progression in work
  • Work with a variety of organisations to generate customer referrals to meet targets
  • Manage a customer caseload to meet personal and team targets including customer satisfaction, career management, progression and contracted KPIs
  • Record all interactions with customers on the MI database in a timely manner to meet contract deadlines and evidence requirements
  • Operate from a variety of locations including Jobcentre Plus, training & education providers, community providers and local career hubs
  • Use and contribute to local, regional and national LMI to support customer progression in their career
  • Meet all standards for quality of service, safeguarding, information and data security, and any other contract requirements
  • Represent and promote Our Client in a professional and commercial manner, working effectively with other agencies
  • Attend company meetings and training and liaise with staff at all levels
  • Ensure adherence to the company's equalities and diversity policy and actively embed equality and diversity into careers advice
  • Other duties commensurate with the level and nature of the post
  • Experience in delivery of careers advice to adults, individually or in groups, employed and unemployed ( or similar environment for trainee roles)
  • Excellent communication and presentation skills

Person Specification

  • High level of competency, effective operation and use of ICT including its wider application e.g. use of social media
  • Skilled and competent in delivering careers advice in a range of settings and through a range of delivery modes
  • Able to work as part of a Our Clients National Careers Service delivery team
  • Well organised, capable of working under pressure, meeting deadlines and targets, manage caseloads and their own time
  • Ability and flexibility to work in different outreach locations, able to promote the service and maintain relationships with partners
  • Able to work flexible hours at evenings and weekends when required
  • Able to work in a target driven environment, and ability to meet or exceed contract targets
  • Commitment to delivering quality services
  • An understanding of and commitment to promoting equality and diversity.
  • Education to graduate level or equivalent
  • Willing to undertake professional training to maintain standards
  • Hold, as a minimum, Level 4 Careers Information and Advice or NVQ 4 in Advice & Guidance or equivalent
  • Salary for Level 4 qualified - GBP22,000