Part Time Relationship Manager
Part Time Relationship Manager - Bromley - Part Time
Capita has an opportunity for a part time Relationship Manager to join us on a maternity cover contract for 12 months.
Our Relationship Manager will be responsible for our local government customers and will manage the relationships to ensure that our clients are satisfied with our service.
The post is for maternity cover for a 12 month period. The post is part time, Monday to Friday (5 days) 4.5 hours per day. The salary is up to GBP27,000 pro rata. c. GBP16,200
What you will do;
The Relationship Manager will be involved with;
- Chairing and leading service review meetings with our Clients, ensuring service review minutes are produced, maintaining project logs, tracking actions and updates, monitoring behaviours and work volumes, identifying procedural issues/improvements.
- Organising and attending ad-hoc meetings as required ensuring minutes are produced, that actions logs are maintained and tracking actions and updates to ensure the delivery of service within agreed service levels and to achieve key performance indicators
- Keeping accurate records of discussions or correspondence with Clients.
About Capita | Local Government Services
Capita's roots are in local government and, over the last three decades, we've evolved and changed alongside the changing needs of the sector.
We have many close, long-standing relationships with local councils, supporting them in the challenges they face by delivering a variety of services - ranging from specific software tools to significant joint working on achieving tangible external outcomes. Although many people think of us as an outsourcing business, our services go well beyond that - for example we are one of the largest UK providers of professional services to property and infrastructure, a capability that is becoming very relevant given renewed focus on economic growth and regeneration. We know that technology can help transform public services and to do that requires investment and innovation - and we're working with colleagues in the sector to develop new approaches that are deeply grounded in front-line practice.
What you will need
Our Relatinship Manager will be a good communicator, with a positive, customer-oriented and service delivery mind-set. They should have sound IT skills, the ability to manage and prioritise a varied workload effectively as well as the capacity to work under pressure. Excellent customer service and relationship management is of course a must!
What's in it for you?
At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.
What we hope you will do next
Help us find out more about you by completing our short application process - click apply now.
Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.
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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.
If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.