Global Insurance Client Service Advisor

Darwin Rhodes
37000.00 GBP Annual
27 Sep 2017
25 Oct 2017
Contract Type
Full Time

Global Insurance Client Service Advisor, Essex

Opportunity for an experienced Client Service Advisor to join Global team, responsible for delivering high quality and efficient service to clients. Additionally, the role will include line management for a team of Client Service Advisors.

Key responsibilities will involve:

  • Efficient delivery of all client facing transactional service activities
  • Pro-actively assisting in the day to day running of Client's risk and insurance programmes
  • Ensuring that the output from outsourced activities achieves the required quality levels in accordance with agreements with clients
  • Preparation of renewal submission where appropriate
  • Compliant issuance of renewal report, policy documentation and all other client documentation required by the Client Manager, where appropriate
  • Delivering the co-ordination of global service, where appropriate, as directed by the Client Manager
  • Contributing pro-actively to client satisfaction, retention and profitability as determined by the Client Manager
  • Adherence to business processes, systems and procedures (including usage of e.g. applicable client service model, applicable trading platforms and application of Client insurer security policies where relevant)
  • Being aware of regulatory requirements and comply with them
  • Responsible for working in accordance with the Risk Management Framework, and compliance, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company
  • Allocation of team resources
  • Performance management and development of direct reports including regular reviews

As a Client Service Advisor your skills and qualifications will ideally include:

  • Ability to positively engage clients
  • Ability to work efficiently within a structured process
  • Relevant technical commercial insurance knowledge
  • Demonstrate good communication, decision making and problem solving skills
  • Ability to motivate colleagues and strong team management skills
  • Ability to co-ordinate activities within a cross-functional team
  • Ability to use insurance industry IT systems to efficiently deliver client service
  • Ability to appropriately engage with relevant outsourced parties
  • Compliance with regulatory and business procedures
  • ACII or equivalent, preferred
  • Polite, professional and a clear communicator
  • Lotus Notes, MS Office, Internet