Collections Officer

EP Professional
West Midlands
21000.00 GBP Annual
27 Sep 2017
25 Oct 2017
Contract Type
Full Time

Collections Officer

We are recruiting for a Collections Officer in the Solihull area. Our client provides a range of specialist finance to people.

As a Collections Officer you will need to have:

  • Previous collection experience is required
  • Experience in dealing with car finance would be an advantage
  • English and Mathematics GCSE's (grade c or equivalent)
  • Excellent communication skills
  • Able to remain calm under pressure
  • IT literate and quick to learn new systems


  • Salary: Up to GBP21,000
  • Working Hours: Between 8am and 9pm (Monday to Friday) 37.5 Hours per week
  • Location: Shirley
  • Duration: Permanent

Role of a Collections Officer:

  • Efficiently and effectively recover any monies due on customer accounts (predominantly car finance accounts)
  • Communicate with customers in arrears by telephone in order to agree payment arrangements
  • Examine car finance accounts in arrears and determine the appropriate action
  • Ensure payments are made as ordered by monitoring judgement cases
  • Monitor forbearance arrangements
  • Identify vulnerable/sensitive customers or customers struggling with potential financial hardships and agree payment arrangements in line with their affordability and individual circumstances
  • Deal with customers in an empathetic way whilst questioning and probing to understand their circumstances
  • Interpret customer's instructions and action in accordance with different departments processes and procedures
  • Adhere to all FCA, DPA, MCOB rules, guidelines and principles
  • Manage, organise and update relevant information onto computer systems
  • Understand forbearance options available to our customers
  • Remain highly professional at all times

Benefits of working with us as a Collections Officer:

  • Holiday: 22 days
  • Share Save Scheme
  • Solihull BID card, allowing discount in certain shop/restaurants
  • Company pension

If you are interested in the above role please click apply