Collections Officer

Recruiter
EP Professional
Location
West Midlands
Salary
21000.00 GBP Annual
Posted
27 Sep 2017
Closes
25 Oct 2017
Function
Consultant
Contract Type
Permanent
Hours
Full Time

Collections Officer

We are recruiting for a Collections Officer in the Solihull area. Our client provides a range of specialist finance to people.

As a Collections Officer you will need to have:

  • Previous collection experience is required
  • Experience in dealing with car finance would be an advantage
  • English and Mathematics GCSE's (grade c or equivalent)
  • Excellent communication skills
  • Able to remain calm under pressure
  • IT literate and quick to learn new systems

Details:

  • Salary: Up to GBP21,000
  • Working Hours: Between 8am and 9pm (Monday to Friday) 37.5 Hours per week
  • Location: Shirley
  • Duration: Permanent

Role of a Collections Officer:

  • Efficiently and effectively recover any monies due on customer accounts (predominantly car finance accounts)
  • Communicate with customers in arrears by telephone in order to agree payment arrangements
  • Examine car finance accounts in arrears and determine the appropriate action
  • Ensure payments are made as ordered by monitoring judgement cases
  • Monitor forbearance arrangements
  • Identify vulnerable/sensitive customers or customers struggling with potential financial hardships and agree payment arrangements in line with their affordability and individual circumstances
  • Deal with customers in an empathetic way whilst questioning and probing to understand their circumstances
  • Interpret customer's instructions and action in accordance with different departments processes and procedures
  • Adhere to all FCA, DPA, MCOB rules, guidelines and principles
  • Manage, organise and update relevant information onto computer systems
  • Understand forbearance options available to our customers
  • Remain highly professional at all times

Benefits of working with us as a Collections Officer:

  • Holiday: 22 days
  • Share Save Scheme
  • Solihull BID card, allowing discount in certain shop/restaurants
  • Company pension

If you are interested in the above role please click apply