Customer Service Assistant

Champion Recruitment
21000.00 GBP Annual
27 Sep 2017
25 Oct 2017
Contract Type
Full Time

Customer Service Assistants are required by an Abingdon based company on a temporary to permanent basis to join their expanding team. As Customer Service Assistant, you will be responsible for:-

Reviewing online support cases, analysing the issues raised, and responding to the customer with a solution

Administering the escalation process to ensure that cases are forwarded to be actioned

Answering incoming calls in an appropriate manner

Assisting marketing in ensuring that the customer and service databases are clean and up to date

As the ideal Customer Service Assistant, you will have proven experience in delivery of high quality customer service. Good verbal and written communication skills with the ability to liaise with people at all levels. A good working knowledge of Word, Excel and PowerPoint are essential. Benefits with this role include 25 days holiday, 1% Pension contribution, Life Insurance of 2 x Salary

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.

Suitable applicants for this role will be contacted. If you do not hear back within 4 working days, unfortunately you have been unsuccessful on this occasion. Please continue to view the website for alternative opportunities.

Champion Recruitment is a trading division of the registered company Champion Employment Limited, acting as an Employment Agency/Employment Business