HR Advisor - Retail / Hospitality
Our client is a leading operator of restaurants and shopping facilities with 30 locations across the UK road network. They are currently looking for an outstanding HR Advisor to join their highly successful HR Team.
Can be based Bristol, Gloucester, Wales, or surrounding areas.
Supporting the HR Manager in providing professional HR support to the Site operations teams, with a focus on employee relations, recruitment and retention. The role holder will require flexibility in their thinking, communication style, working hours and at locations in order to meet the business demand.
Key HR Support
Hold monthly HR Review meetings with Site Directors to review HR statistics, patterns and trends and make recommendations on key people measures.
Advise, challenge and influence Line Managers to make informed business decisions which drive improved business performance in a cost effective manner.
Complete a full annual HR Audit and 3 quarter Health Check Audits for each site within the remit of the role.
Preparation and collation of statistical data for monthly Board reports and ad hoc reporting as required.
Actively participate in Regional Meetings including the briefing of HR projects and initiatives.
Provide advice and support to Line Managers on all Employee Relations issues and matters including; disciplinary, grievance, appeal and performance. Attending hearings where required and escalating matters to the HR Manager where necessary.
Utilise the Employment Law specialist service to ensure all cases are managed in line with current legislation and case law.
Ensuring accurate and factual administration process are completed for all ER cases and strong records are maintained for consistency monitoring and tracking.
Work with HR Manager to develop and implement HR Policies and Processes ensuring consistency is maintained in all areas of the business.
Monitor absence levels and assist in developing and executing plans to meet Company absence targets and support in management of long term sick cases.
Maintain an up to date working knowledge of employment law and current related HR practice through the appropriate media and share best practice with colleagues and teams.
Provide HR advice and support to the Site Management teams with regards to Recruitment and Retention of Managers and Team Members. Champion best practice for within the Region by developing the skills of managers so that proper and legally compliant processes are followed.
Support site recruitment processes ensuring the correct processes are followed and supporting interviews when necessary.
Liaise with the Training and Development Manager to ensure induction schedules for new managers are completed and monitor their implementation in conjunction with other support teams.
Work with the Regional Director and Site Directors to develop and maintain an up to date succession plan which identifies potential next moves for all management in the region and potential people for all roles and that feeds into the Company management succession plan.
Challenge and advise the Site teams on the resource requirements in order that consistent and cost effective structures and rotas are in place to provide the best customer experience and wage costs are controlled.
Conduct exit interviews, identify themes and potential solutions.
Support the development of all management and colleagues through using opportunities for coaching in all areas of HR activity so that an environment of continuous development is encouraged.
Provide guidance to Line Managers to address team and individual performance, learning and development needs.
Ensure the Company performance management programme is carried out and appraisers are equipped with the skills and appropriate tools in order to manage and carry out the process and provide the appraisee with a useful and honest experience.
Identify training and development needs of the region through monitoring of management information including audit and financial results and through discussion with Regional and Site Directors and develop and implement a regional training and development plan.
Liaise with the Training and Development Manager to deliver targeted training and development for the region so that the regional training plan is met.
When required, deliver specific training, development or coaching for site management according to the regional training and development plan.
Provide, support, coaching and tools so that site management deliver the appropriate training and development for their teams.
Liaise with the Health and Safety Manager and Trainer to ensure that training compliance in this area is maintained at 100%.
Provide cover for HR Advisor colleague when necessary.
Participate in the Annual People Plan ensuring where accountable for projects within the plan activities are delivered on time and to the required standard.
Provide feedback to the HR team on any recurring issues.
Participate in projects and working parties and to carry out any other duties that may be outside the standard remit for the purpose of personal development, or as may be reasonably required by the Company.
Keep technical knowledge and expertise up to date through continued professional development, best practice and networking forums.
Key Skills / Experience
Passionate and driven to provide an excellent support to the operation.
Experience of working within a hands-on HR role.
CIPD qualified or working towards CIPD qualifications.
Good written and oral communication skills displaying confidence, assertiveness and professionalism.
Flexible and open to change to meet the varying needs of the business.
Ability to manage changing demands and prioritise workloads.
Ability to influence attitudes and opinions of others and gain agreement.
Good attention to detail.
Current driving licence as travel from different sites required. Fully expensed car provided.