Customer Service Advisor - Weekday Nights
Position: Customer Service Advisor
Location: Tunbridge Wells
Salary: GBP10.50 per hour
Hours: Weekday Nights (Monday - Thursday, 8pm - 6am) - 38 hours per week
First Recruitment Services currently require a number of Customer Service Advisors for our highly prestigious client, an alcohol distributor who are about to approach their peak period!
This is a temporary position with an immediate start and shall run full time right through till Christmas.
For those who making a shining impression this vacancy may be offered to you as a permanent role at the end of the assignment!
Previous customer relations/service experience would be great, but this is not essential. Just having a love for helping and talking to people will be a start!
So, here is what you will be doing:
- Managing queries via phone, social media, email and instant chat. You'll be the first point of contact for our clients customers so an attentive manner is a must
- Reviewing and processing orders
- Identifying any errors or anything suspicious and resolving them as quickly and seamlessly as possible
- Invoicing orders
- Liaising with courier and logistic companies to ensure the successful delivery of orders
- Interdepartmental communication and support
- Advising customers on the products and supporting them in choosing the perfect bottle
To be considered for this role you must qualify the below criteria:
- Previous customer service experience would be great
- Be switched on and have confidence in your skills
- Ability to build rapport with customers over the telephone, ensuring systems and procedures are adhered to
- Fluent written and spoken English
- Tech savvy and able to pick up new programmes quickly
- Be a team player that can adapt to a fast-paced and changing environment
- Highly disciplined, self-motivated, and service delivery focused. Always willing to go that extra mile
- The ability to communicate with people from across the globe is key as their customer base is exactly that. Worldwide!
If you feel this role would be suited to you, do not delay in applying today!
For more information please contact the first recruitment team for more information
First Recruitment Services is acting as an Employment Business for this vacancy.