Underwriting Manager

55000.00 - 60000.00 GBP Annual + GBP55000 - GBP60000/annum
28 Sep 2017
26 Oct 2017
Contract Type
Full Time
Red Eagle Recruitment are working in partnership with a market leader in their field, to help secure a permanent Underwriting Manager. If you have the expertise we are looking for please send an up to date CV in a MS word format to

The underwriting team (the Team) forms part of the head office group, reporting to the CEO. The Team delegates day to day running of policy sales and administration to its intermediaries, subject to parameters either built into IT systems or maintained in underwriting guides. Matters outside of the delegated authorities enjoyed by the intermediaries are referred to the Team, which is a centre of excellence.

The Team is led by the Head of Technical Underwriting and covers a wide range of personal lines of business, including Motor, Household, Caravan, Pet, Assistance and Legal Expenses.

The Underwriting Manager's role is new to the Team, arising out of growth in the Team's span of control. He or she will deputise for the Head of Technical Underwriting as required to meet the needs of the business and will assume responsibility in 2 key areas:

Technical decision making in all matters on referral from the intermediaries, either case by case or strategic (such as audit outcomes, policy wording or underwriting guide changes)
Building and maintaining products in the Company's Polaris and Internet environments

Technical Delivery

Management of daily referrals ensuring quality and accuracy of responses within SLAs. Point of escalation, by exception, on cases when too complex for other Team members, whether policy, claim or fraud.
Provide a point of reference and guidance on technical issues for other departments and intermediaries.
Resolve issues arising out of errors in the distribution channels (internet, aggregators, contact centres).
Provide quality through appropriate mentoring, training and development of less experienced team members.
Prepare statements on behalf of and attend court when required, on complex police or local government departments eg SOCA cases or social security enquiries.
Support the Head of Technical Underwriting as required in developing and implementing the Company's underwriting philosophy.
Responsible for the system monthly underwriting changes in partnership with actuarial - timely, tested and accurate delivery through the Polaris product builder tool set.
Risk Control

Risk control through the construction of technical documents including policy wordings and associated documentation, best practice documents and underwriting guides (the Documents).
Work with intermediaries to ensure that new and existing risk assessment questioning for both call centre and web-based quotation systems are formulated to achieve business required level of risk control.

Assist and advise AICL Head of Technical Underwriting on any regulatory, legislative, industry or environmental issues or changes that will or may have an impact on risk assessment.
Consult with Claims management to determine responses to development in case law and how these are reflected in the Documents.
Conduct of Business

Own the technical relationship with Third Party intermediaries. Develop strong relationships with intermediaries through attending regular review meetings and complaint liaison meetings.
Keep abreast of FCA compliance developments and bring these to the attention of the Team so that changes to the Documents or other things can be managed in a timely fashion.
Audit and Leakage

Develop and control an audit programme with specific emphasis on management of cost through risk selection and claim handling against the Documents and industry regulatory guidelines.
Make clear, achievable recommendations, adequately prioritised to meet business objectives.
Work alongside and third party intermediaries' management teams to ensure audit recommendations are implemented correctly and in a timely fashion.
Assessment of specific areas of leakage in both operational and claim handling areas and agreement of improvement targets between AICL and these third parties.
Identify opportunities to improve operating efficiency or effectiveness in order to minimise the cost of underwriting or claims handling.
Report audit findings to the Head Of Technical Underwriting, and agree action plans to remedy adverse findings.
Prepare reports on audits for the Company's TP Review Group, a subcommittee of the Audit Committee.

Hold monthly performance reviews with indirect reports and complete end of year appraisals.
Deputise in the event of the Head of Technical Underwriting's absence.
Represent at internal and external meetings as required.
To contribute proportionally to the Company's achievement of all its targets
To action appraisal points from monthly reviews and achieve personal objectives and targets.
Keep own knowledge up to date via continuous personal development.

Job Outputs

The tangible outputs that this role produces are:

Risk management through effective bespoke underwriting in line with
underwriting philosophy.
Training and development of operational underwriters.
Maintenance of strong third party relationships on technical matters.
Delivery of projects as required by the Head of Technical Underwriting to maximise business opportunity.
Risk exposure minimised by thorough auditing of underwriting delegated authority.
Risk control through the maintenance of underwriting guides, best practice guides and policy documentation.
Sound technical advice provided for other departments, including underwriting, claims and complaints

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