Call Centre Resource Planning Analyst - GBP27,000 Benefits

Recruiter
Search Consultancy
Location
Wilmslow
Salary
23000.00 GBP Annual
Posted
28 Sep 2017
Closes
26 Oct 2017
Function
Analytics
Contract Type
Permanent
Hours
Full Time

Call Centre Resource Planning Analyst - GBP27,000 + Benefits

The role

This is an exciting position for a market leading company with unprecedented year on year growth. We are looking for an experienced Resource Planning Analyst who can shape and develop a robust mid to long term forecasting structure and enable the contact centre to become more efficient.

Based in their flagship site you will be at the heart of our main operation and responsible for ensuring the smooth running of the site from a staffing perspective.

The role

  • Resource planning analyst for a 200 FTE call centre, both sales and service functions
  • Drive customer service and experience through effective planning
  • To work in partnership with other department and stakeholders
  • Creating medium to long term schedules.
  • Trend analysis

The Person

  • Previous experience in a resource planning role
  • Strong experience of using a workforce management tool
  • Highly analytical
  • Ability to influence stakeholders
  • Advanced excel and SQL skills

The Package

  • Basic salary of circa GBP27k
  • Benefits package

Please apply with your CV or contact Matt at Search on (07393) (763) (873) for further information.

Keywords: Resource Planning, Resource planning Analyst, Forecasting Analyst, Scheduling Analyst, Resource planning and forecasting analyst

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.