Operations Manager

Recruiter
Anonymous
Location
Chester
Salary
30000.00 - 35000.00 GBP Annual + GBP30000 - GBP35000/annum Great Benefits
Posted
29 Sep 2017
Closes
27 Oct 2017
Category
Accounting
Function
Consultant
Contract Type
Permanent
Hours
Full Time
Operations Manager
GBP35,000
Chester

ShortList Recruitment are looking for an Operations Manager to join the Customer Services team of a growing and dynamic financial services business.
The primary function of the Operations Manager will be to look after the analysis of the Customer Services team and create and implement processes for the team to follow.

The Operations Manager will be expected to lead from the front and be willing to get involved in the Customer Services function with customer contact if needed.

The Operations Manager should have commercial experience of the following:

* Process design and improvements
* People management in operational or customer facing roles
* Working under pressure / SLAs
* Customer contact
* Knowledge of Financial Services Regulations
* Setting and working to KPIs
* Trouble-shooter mind-set
* MI creation
* Dealing with exceptions and error reporting

Experience in the following areas will make your application for the Operations Manager position stand out:

* Fraud experience
* Underwriting experience
* Lean Six Sigma (or similar)
* Project planning and delivery
* Experience of risk and control frameworks
* Process standardisation

The successful Operations Manager will be rewarded with a salary up to GBP35,000 and have access to an extensive benefits package.

The Operations Manager role is based close to Chester, and is commutable from Wrexham, Wirral, Liverpool, North Wales, Flintshire, Cheshire, Warrington and Runcorn

ShortList Recruitment is acting as an Employment Agency in relation to this vacancy.

ShortList specialise in the full spectrum of IT positions, from CIO to Helpdesk Analyst, on both a permanent and contract basis