Customer Insight and Improvement Officer

Camden Council
35208.00 - 40840.00 GBP Annual
02 Oct 2017
16 Oct 2017
Contract Type
Full Time

Customer Insight Officer x 2 positions available

Directorate: Corporate Services

Location: 5 Pancras Square, London N1C 4AG

Grade: Level 4, Zone 1

Salary: GBP35,208 - GBP40,840

Contract Type: Permanent and fixed term contract until 28th June 2018

We are currently seeking a confident and highly self-motivated individual to join our dynamic team as a Customer Insight Officer.

The London Borough of Camden wants to ensure its customers are at the heart of service design and delivery. To do this we need to analyse our data, engage with our residents, businesses and visitors to the borough and understand our customer's end-to-end experience.

The role is responsible for helping to ensure the organisation has the tools it needs to better understand our customers, helping make Camden a great place to visit, live and work in.

Known for your excellent stakeholder management, and strong communication skills, you will quickly build rapport with, and influence, officers at all levels, including external partners to deliver positive results.

Your passion and curiosity for understanding what people need from an organisation will be your driving force and be evident in your past experience. You will also have experience of obtaining evidence-based, actionable insights by using a range of insight mechanisms.

Project management should be second nature to you, preferably with an understanding of agile methodology, you will be able to evidence projects where you have demonstrated real change, which have improved the experience for customers.

Please call Jennie Arthur on if you would like to discuss the role prior to applying.

About us

Camden's main offices are located in modern, award-winning offices at King's Cross. You can expect an exceptional range of benefits including discounted access to the onsite leisure facilities with swimming pool, recognition and reward for high performance with progression and pay increases, flexible and agile working hours and access to a leading pension scheme.

Camden is proud to be the country's first Timewise council and as part of this accreditation, we work to help parents balance work with childcare. This fits in with our aim to be leaders in innovative, flexible and part-time working that allows for different patterns of care and for parents to share childcare responsibilities.

Click here to see the full details of our excellent benefits

Make it work for you. Make it your Camden.

Discover and Diversity

To "discover" more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website

How to apply

To apply for this job please follow the "Apply" link. In the 'Why you?' section of the application form you will be expected to explain how you meet the key requirements for this role listed in this advert. When explaining how you meet each of the requirements, please give examples that clearly demonstrate your skills, knowledge and experience. When writing your examples give a brief description of the situation or task but focus on the actions you took and the result of your actions.

Camden is committed to making our recruitment practices barrier-free and as inclusive as possible for everyone. This includes making adjustments or changes for people who have a disability or long-term health condition. If you would like us to do anything differently during the recruitment process, or provide any information in an alternative format, please contact us on , at , or post to 5 Pancras Square, London N1C 4AG.

Closing dates for applications: Sunday 15th October :59

Interviews to be held: TBC

Please quote reference: S

To view the Job Profile please click HERE