Business Change Manager

Network Rail
Milton Keynes
42336.00 - 47628.00 GBP Annual
06 Oct 2017
19 Oct 2017
Contract Type
Full Time
About Network Rail

Network Rail is at the heart of revitalising Britain's railway. From Crossrail - Europe's largest civil engineering project - to investment in world-class stations and major programmes of electrification, we're involved in some of the most ambitious and diverse ventures that this country has ever seen.

IT and Business Services, which are part of Route Services are delivering services that are vital to the running of the railway, deliver the provision of services agreed by the routes to allow them to benefit from economies of scale and the optimisation of our critical resources. Every year we buy and deliver 2000km of rail and 2.5 million tonnes of ballast and operate 1200 rail vehicles. Behind the scenes we process GBP7bn of payments, handle over 23,000 IT helpdesk calls and make sure everyone's wages are paid on time.

Brief Description

To manage the implementation of change programmes and projects to agreed scope, time, cost and quality requirements, working with Function Directors, Executive Sponsors, Senior Rail Industry stakeholders, user communities, suppliers and their representatives.

About the role (External)

Key Accountabilities:
1. Design and deliver business change to impacted user communities in order to meet the requirements of the project brief. Deliver and obtain sign-off for business change outputs including processes, use cases, flow diagrams, work instructions, user guides, videos, training, briefings
2. Lead on project stakeholder management and communications to ensure the required level of engagement and understanding to facilitate successful delivery.
3. Ensure measures and benefits realisation plans are in place to demonstrate business benefit.
4. Own the plan for business change, report on progress to project stakeholders and sponsors, and manage issues and risks
5. Comply with Network Rail and Route Services governance processes achieving Stage Gates and meeting reporting requirements.
6. Undertake lessons learned cycles and take action to ensure continuous improvement
7. Support other members of the project and programme team in achieving their project objectives.
8. Drive for quality and timely outputs from other Network Rail teams and 3 rd parties, and meet their requirements of the project in order to successfully deliver.

Job skills, experience and qualifications:

• Proven experience in the design and delivery of a successful change programme involving people, processes and systems change.
• Outstanding interpersonal, negotiation, influence and presentation skills
• Experience of applying a best-practice change management methodology to a programme
• Experience of developing benefits realisation plans
• Experience of applying programme and project methodologies (PRINCE2, MSP)

• Educated to degree level.
• Experience of line management
• Change Management accreditation
• PRINCE2 and Managing Successful Programmes Practitioner
• Knowledge of/experience in the UK rail industry.
• Knowledge of/experience of IT change projects.
• Ability to adapt readily to changing work and responsibilities.

How To Apply- External

Network Rail welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender status, sex (or gender), employment status, trade union affiliation, or other irrelevant factor. We will interview all disabled applicants who meet the essential criteria.

Keeping people safe on the railway is at the heart of everything we do, safe behaviour is therefore a requirement of working for Network Rail. Applicants should demonstrate their personal commitment to safety in their application.

Network Rail can offer you a rewarding career with competitive pay and excellent benefits including a choice of contributory pension schemes, a generous annual leave package, a bonus scheme and an annual 75% subsidy on season tickets costing up to GBP3000 (to a maximum amount of GBP2,250).

Network Rail positively embraces flexible working recognising that employees may wish to balance work and family/home life.

Network Rail adheres to a structured pay framework, any salary offered will be within the following pay range: GBP42,336 - GBP47,628

Closing date: 18/10/17. late applications will not be accepted. We retain the right to close the advert before the listed closing date based on application volumes

It is a requirement of the role to live within 90 minutes commuting time of The Quadrant Milton Keynes.

This vacancy is for a fixed term opportunity


Amount of Travel

Work At Home