IT Support - Senior/Team Lead

CPS Group
Blaenau Gwent
24000.00 - 28000.00 GBP Annual + + Benefits Package
09 Oct 2017
24 Oct 2017
IT, Internet
Contract Type
Full Time
I am currently recruiting for an opportunity based in Newport. My clientis a leading high street retailer across UK and ROI, with anever-growing online presence, and are now expanding globally.

They are currently looking for a Technical 2nd line engineer with akeen interest to pursue a career down the line of management. Althoughthis role will be a Senior/Team Lead position, you will have aresponsibility to assist with the day to day running of the ServiceDesk, being a point of escalation covering complex incidents.

Role Expectations:
*Assign and track tickets within the IT team and 3rd parties.
*Escalating and re prioritise tickets where appropriate.
*Drive down calls by identifying underlying issues through ProblemManagement, while hitting predefined SLA's.
*Oversee the creation and data integrity of user accounts and permissions.
*Develop and train staff within the Service Desk, ensuring that theyare motivated and equipped to deliver a high-quality service to agreed standards.
*Assist with the provision of IT training to the Business.
*Coordinates the installation and testing of operating system hardwareand software.
*Oversee the day to day support of all databases, data transformationprocedures and business applications.
*Perform daily, weekly, and monthly data maintenance tasks.

Skillset Required:
*Knowledge of Virtual Technologies
*Excellent understanding of Windows Server 2008 and 2012.
* Excellent knowledge of Windows OS and Office Software including O365.
*Experience of utilising the ITIL framework in the delivery of IT services.
*Broad knowledge of IT and communications services and technologies.
*Act as a point of escalation for incidents

For further information and to receive a full role profile, please sendin an up to date copy of your CV with your application or contact GethynHill on or

CPS Group (UK) Ltd is acting as an Employment Agency in relation tothis vacancy. - provided by Dice

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