Senior 2nd line Support

CPS Group
Blaenau Gwent
24000.00 - 28000.00 GBP Annual + + Benefits Package
09 Oct 2017
18 Oct 2017
IT, Internet
Contract Type
Full Time
I am currently recruiting for an opportunity based in Newport. My clientis a leading high street retailer across UK and ROI, with anever-growing online presence, and are now expanding globally.

They are currently looking for a 2nd line support analyst to join theirexpanding IT team.

Role Expectations:
*Assign and track tickets within the IT team and 3rd parties.
*Escalating and re prioritise tickets where appropriate.
*Drive down calls by identifying underlying issues through ProblemManagement, while hitting predefined SLA's.
*Oversee the creation and data integrity of user accounts and permissions.

Skillset Required:
*Excellent understanding of Active Directory, Group Policy.
*Experience of utilising the ITIL framework in the delivery of IT services.
* Excellent knowledge of Windows OS 7/8/10.
* An understanding of Windows Server 2008 onwards.
* Knowledge of Virtualisation technologies
*Broad knowledge of IT and communications services and technologies.

For further information and to receive a full role profile, please sendin an up to date copy of your CV with your application or contact GethynHill on or

CPS Group (UK) Ltd is acting as an Employment Agency in relation tothis vacancy. - provided by Dice

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