User Researcher - User Centered Design - Usability Testing - Agile Dev

Methods Business and Digital Technology Limited
48000.00 - 55000.00 GBP Annual
10 Oct 2017
17 Oct 2017
IT, Internet
Contract Type
Full Time

User Researcher - User-Centered Design - Usability Testing - Agile Development - Consultancy - Full Time

Methods are currently recruiting for an experienced User Researcher to join our growing Digital Consultancy based in London.

This will be a Home Based role and requires up to 80% Travel UK Wide to various client sites. Transport costs to the client sites and our HQ in St Pauls is covered.


Methods is an established GBP60m professional services organisation providing a range of innovative business and digital technology services, primarily to organisations in the public sector. Headquartered in London, our 170 colleagues are organised into Digital, Business & Technology, and Professional Services divisions, and we are strongly focused on modernising organisations for the digital age.

The Role:

User Researchers are key figures in service teams, working to generate the feedback and insight service teams need to build a clear picture of their users and deliver solutions that they need. They will support service managers by generating new and useful user insights and translating it into features and actions that will allow them to iteratively improve their service for users.

You should be experienced in using a variety of user testing methodologies to reveal actionable customer insights. You will have excellent analytical and problem-solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence. You will need to be confident in explaining user needs to senior civil servants, and for acting as a persuasive advocate for those needs both within the team and the department at large. You will also be comfortable working with data, from gathering and analysis through to design and presentation.

Key Duties & Responsibilities:

  • Planning, designing and conducting in-house usability testing sessions to support the design and development of government services
  • Leading the usability testing process from developing user recruitment briefs through to test moderation, analysis and report writing
  • Conducting in-house research to test new product and concept developments (including user requirements gathering and early stage concept and prototype testing, guerrilla research, and other approaches to ensuring the user need is fully understood in the service design)
  • Working with Service Managers to devise appropriate research strategies to generate focused insights and to convert concepts into high-quality stimulus material
  • Working closely with designers and developers to turn user data into actionable product/service requirements that feed into prototype development, and influence product direction
  • Designing, Scripting and analysing ad-hoc quantitative surveys using in-house software licences
  • Managing ad-hoc qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping
  • Applying knowledge in human factors, ethnography, and the user-centered design process to product and service design in an iterative development environment
  • Presenting findings and related design/business recommendations and customer insights to senior decision makers
  • Managing day-to-day operations with a range of usability and market research agencies with accountability for schedules, value for money and deliverables promoting user centred design principles and best practice within government

Essential Experience:

  • Demonstrable knowledge, experience in and passion for web user centred design practices.
  • Proven experience of gathering user requirements for web-based services.
  • Proven experience of managing, executing and analysing usability test sessions
  • Proven experience of working in an agile development environment with User Experience teams, designers and developers to create new digital products and services
  • Experience of audience modelling and developing design personas.

Desirable Experience

  • Degree in HCI/Usability/Cognitive Psychology/Market Research or related field.
  • Experience across web content, tools and transactional services, especially those with complex user journeys.
  • Experience within a research and digital environment.

Why Methods?

In addition to great training opportunities, we offer an extensive benefits package: Pension, Private health care/wellbeing cover (comprehensive package including 50% off gym, free cinema/Starbucks, annual travel insurance and other rewards), death in service and interest-free employee season ticket loans

User Researcher - User-Centered Design - Usability Testing - Agile Development - Consultancy - Full Time

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