Service Desk Analyst - Initial 7 Month FTC - Peterborough - GBP27,000

iSource IT
27000.00 GBP Annual + Benefits
12 Oct 2017
09 Nov 2017
IT, Internet
Contract Type
Full Time

iSource IT are currently engaged with one of our major clients to recruit a Service Desk Analyst to join their Peterborough office on an initial 7 month fixed term contract.

The main remit of the role will be to provide first and second line support for all IT systems across the business. The ideal candidate will have a real passion for delivering customer service and problem solving, any experience of working within a financial services company would be beneficial. The successful candidate will be required to have a full UK driving licence and home Internet connectivity to participate in out of hours support.

On a day to day basis the successful applicant will be liaising with internal customers within the business to provide support for a range of technical issues. These will cover both first and second line support, with the appropriate tools in place to escalate more complex issues to a 3rd Line function.

You will capture relevant information from phone calls and emails in order to paint a picture of the technical issues. You will then manage the progress of these incidents and service requests, making sure to never compromise on customer service until a resolution has been found.

This is a fully hands on role and you will be involved in a range of tasks on a day to day basis and will have the opportunity to develop and master new skills.

Key Skills:

  • Experience of working in a 1st or 2nd technical Service Desk environment.
  • A good knowledge of Windows OS
  • You will be able to demonstrate where you have provided exceptional customer service in your previous roles.
  • An understanding of ITIL will also be beneficial, preferably certified at Foundation Level.

In return the successful candidate will be rewarded with a fantastic bonus structure, monthly contributions towards a pension, 24 days holidays plus bank holidays, a subsidised onsite restaurant and free onsite parking.

If you feel like this could be of interest and would like more information, please don't hesitate to apply today and I will contact you directly.