Customer Service Advisor

Recruiter
DBF
Location
Ringwood, Hampshire
Salary
Up to £19,200 pro rata
Posted
13 Nov 2017
Closes
31 Jan 2018
Contract Type
Permanent
Hours
Part Time

We have an exciting opportunity for a Customer Service
Advisor to join our Renewals team on a part time permanent basis. You will be working a minimum of 14.5 hours per week and receive
a competitive salary of £18,000 per annum + £1,200 maximum bonus pro rata.

About the role

This is both a Part Time Customer Service Advisor and
sales role, working with one of the fastest growing Insurance companies in
the UK. As a Customer Service Advisor (known in our company as Inbound
Sales and Renewals Customer Experience Consultant) you will be assisting
new and existing customers in setting up and renewing their insurance
policies, and answering any questions they have, via telephone. Working as
part of a team, you are measured on the quality of service you provide to
the customer, so good customer service skills are essential to be
successful in this role. Your job is to delight everyone you speak to!

Our Customer Service Advisors receive fully paid classroom training and
support before you "go live" and begin to support our customers with our
company Trainer and Team Managers . There is a singular focus on
compliance and quality. The most important thing is the customer and their
experience with us. This is essential as we are regulated by the FCA
(Financial Conduct Authority) and work within the TCF (Treating Customers
Fairly) guidelines.

We are on a mission to insure 1 in 10 people by the year 2020 and our
customer service advisors will play an important part in helping us to get
there!

Flexible shifts available from a minimum 14.5 per week between the following hours:

Monday to Friday between 5:30pm to 9pm, 
Saturday 9am to 5.30pm 
Sunday 10am to 5pm. 

Skills and Experience Required

Excellent telephone manner essential - Excellent literacy and numeracy
essential - Competent with a PC/typing - Excellent Team Player - Previous
inbound and outbound contact centre experience is desirable but not
essential

You will need to pass both a DBS and credit check before commencement of
customer facing activity or access to customer data.
If you feel you are the right candidate for the role as our Customer
Service Advisor then please click to apply now; we’d love to hear from
you!


Benefits
Free road side parking
BUPA Life Cover
Cycle to Work Scheme
Child Care Vouchers
Denplan
Dress Down Friday
28 days Holiday (inc bank holiday)

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