Pact is a national charity that supports offenders, ex-offenders, and their children and families.
Hours: 18.75 hours per week, Monday to Sunday
Salary: £8,500 per annum (FTE £17,000)
Benefits: Generous holiday entitlement, free information, advice and counselling service, child care vouchers plus many more.
About the role:
Working as a member of the Family Services team at HMP Bristol, with a focus on running a high quality, friendly and profitable refreshment service in the visit hall (and visitors centre) for prisoners and their families to support an enriched visiting experience. The aim of running a profitable service is to enable Pact to invest to enrich the family service at the prison.
You will deliver the refreshment service with support from the national Catering Quality and Development Manager and your line manager, the Family Engagement Manager, ensuring it provides quality food, snacks and drinks in a timely manner that take into account the dietary requirements and cultural needs of the families visiting the prison at times agreed.
You will take personal responsibility for excellence, ensuring there is a focus on customer service, with staff and volunteers treating all customers with respect and by providing a welcoming and friendly service that feels joined up the rest of the Pact family services.
This role will require some weekend working.
To be successful in this role you will have demonstrable experience and understanding of customer service, managing stock and supervising a team of volunteers. You will also have excellent organisational skills and the ability to manage a demanding work load.
You will have a good understanding of safeguarding, confidentiality and data protection.
You will have Knowledge and experience of good practice in promoting diversity and making services accessible to all.
You will have Good communication skills, both written and verbal, with the ability to communicate effectively to a range of people including prison staff, other agencies, colleagues and service users
Pact is an equal opportunity employer and welcomes applications from all backgrounds, including those with previous convictions (appointment to post is subject to a risk assessment).
The successful candidate must undergo an Enhanced DBS check, on the basis that the post involves contact with vulnerable adults, in accordance with the Rehabilitation of Offenders Act (1974).
This post is subject to a 6 month probationary period, verification of identity and proven right to work in the UK, satisfactory HMPPS/MoJ Security Vetting, satisfactory employer references covering a minimum of 3 years and a satisfactory enhanced DBS. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.
You may have experience of the following: Catering Assistant, Waiter, Waitress, Hospitality, Bar Staff, Customer Service, Volunteer, Volunteering, Food Technician, Retail Assistant, Trainee Chef etc.
This vacancy is being advertised by Easy Web Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.