Customer Support Advisor - Part Time (Evenings & Weekends)

Recruiter
Mark James Search Ltd
Location
Basingstoke
Salary
£15,000 - £19,999
Posted
08 Feb 2018
Closes
18 Feb 2018
Contract Type
Permanent
Hours
Part Time
Our client, a specialist lending business based in Basingstoke, are currently recruiting for a Customer Support Advisor to join the team.

Responsibilities:

* Deliver high quality service while maintaining required performance standards, including maintaining accurate documentation with emphasis on one call resolution.
* Communicate and interact with Merchants, external clients to maintain and update merchant accounts with a strong focus on client retention.
* Educate clients on the consumer retail industry and transaction processing.
* Provide technical troubleshooting Merchants.
* Provide portal training for merchant clients on how to use their specific product(s).
* Build terminal profiles and assist merchant with necessary terminal integration.
* Lead efforts to upgrade products/services for end of life.
* Maintain working knowledge of internal and external Merchant Services products, systems, and practices.
* Develop and maintain a comprehensive knowledge of all applicable point-of-sale hardware and software solutions.
* Prepare documentation to update account information, close accounts, perform rate reviews and pricing offers.
* Escalate sensitive, complex, and large financial, compliance or reputational issues to management where appropriate.

Requirements:

* Excellent verbal and written communication skills.
* Basic computer navigation and keyboarding skills, including ability to multi-task and navigate between multiple internal and external systems.
* Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
* Ability and willingness to work a flexible schedule/overtime, as needed.
* Ability to travel, occasional overnights.
* Strong interpersonal skills.
* Ability to work independently with minimum supervision in a detailed oriented environment.

Our client offers an excellent remuneration package in addition to excellent career progression and development opportunities.

This is part-time or position working Monday - Friday 4pm - 8:30pm with a Saturday/ Sunday 10am - 4pm on a shift pattern basis.

Please apply online to be considered

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