Customer Service Agent - Part Time

Asure Recruit
£10,000 - £14,999
01 Feb 2018
18 Feb 2018
Contract Type
Part Time
PART TIME - Customer Service Agent
Salary £17,947 (Pro- rata)
Full Time Contract
Hours: 24 or 32 hours

24hrs (£10,768.65)
M: (Apply online only)
T: (Apply online only)
W: (Apply online only)

32hrs (£14,358.20)
M: (Apply online only)
T: (Apply online only)
W: (Apply online only)
Th: (Apply online only)

Do you have great customer service and people skills? Are you looking to work in a vibrant and fast paced office environment? We have the perfect role for you working within a Times top 5 company in the UK.

The Company

This is a fantastic opportunity to join a fast paced, fun, busy and vibrant office where you will gain excellent experience within a reputable insurance company.

Your duties will include:

• The primary role of a Customer Service Advisor within the team is to respond to a variety of customer requests and inquiries via the telephone or by email/letter
• This job involves a lot of interaction with the general public, insurance companies, brokers and colleagues
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Adhering to current legislations
• Resolve claims made again the company for damages, liaising with garages, repair centres, independent assessors
• Maintain strong relationships with insurance companies/accounts by responding to inquiries in a timely manner
• Follow communication procedures, guidelines and policies

The Successful Applicant:

- Previous call handling experience
- Enthusiastic and positive approach and attitude
- A good listener who can remain calm under pressure
- Previous customer service experience (Retail may be considered)
- Confident telephone manner
- Excellent written and spoken English
- Competent computer abilities

If you feel you have the right experience and enthusiasm to be part of this award-winning company, please apply today or call for more information

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