Operations Manager

Recruiter
Creed Comms
Location
Bedford
Salary
Competitive salary
Posted
08 Feb 2018
Closes
17 Feb 2018
Contract Type
Permanent
Hours
Part Time
We are currently recruiting an Operations Manager in our milk&more fulfilment centre to report directly to their Regional Manager and to be responsible for service levels, sales and operational issues within the site. The primary responsibility of the job holder is to achieve targeted KPI objectives covering all business sectors operated from the site. To ensure target profit levels are also achieved through excellent service levels to customers, cost control and the management of all centre resources

Your challenge

In this role the key responsibilities will include:

* To ensure, at all times, that service levels are maintained in line with customer requirements, deal promptly and effectively with customer complaints in accordance with company procedures
* Ensure all aspects of defined customer service are adhered
* To ensure the achievement of KPI objectives for the Centre
* To manage the delivery of Company initiatives to maximise sales with current and new customers and to promote milk&more at every opportunity
* To ensure that the centre resources are allocated and utilised in the most effective manner, consistent with established procedures for Mandatory Quality Standards, vehicle legislation and Health and Safety
* To ensure that all administrative duties are undertaken in line with the requirements for financial reporting, wages input and control, customer information and debt control
* To recruit, train and develop employees in conjunction with Talent Supply, in accordance with Company Policies and Procedures, ensuring all staff are aware of responsibilities with respect to security, health & safety, quality, service and all operational aspects of the role. Looking at succession planning withinthe centre
* Managing mixed staffing patterns (e.g. 5 days a week and part-time workers)
* To manage the franchise agreement with the Franchisees in accordance with the Company Policy & Procedures
* To complete regular performance and development reviews with employees.
* Facilitate daily customer service de-briefs with all delivery staff.
* Drive sales through regular employee reviews and regular promotional activity.
* Ensure round effiency is coordinated and takes place with minimum disruption and customer loss

Key skills & experience

* The Job Holder should ideally be educated to A level standard or equivalent, and have previous supervisory / people management experience in a retail or customer service orientated environment.
* Demonstrate a passion and proven track record to deliver excellent customer service
* A proven track record of organisational skills
* The ability to motivate colleagues and manage resources effectively is essential
* Able to communicate clearly and motivate all colleagues
* Ability to adapt to changing circumstances and work in a time critical environment
* Sound understanding of health and safety, employment and where applicable tacograph legislation, plus a full understanding of internal audit procedures.
* "Tactical" thinking to co-create business development plans for the Centre(6 months to 1 year timescales)
* Understanding centre profit and loss accounting.
* Understanding and promoting Lean thinking within the region's centres - picking and loading
* Deep understanding of manpower planning e.g. rounds, rotas and employment patterns


The Process
If you have the skills and experience in the above areas and would like to be considered for this role please apply at *********************
This job was originally posted as www.jobsite.co.uk/job/960114158

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