Part Time Customer Service Administrator

Focus Resourcing
Up to £10,000
13 Feb 2018
23 Feb 2018
Contract Type
Part Time
Our client is seeking a Customer Services Administrator to join their small friendly team on a part time basis.

Hours of work will be Monday / Tuesday and Friday 9am - 5pm and there is no flexibility to change these hours. Annual salary will be £9282 per annum.

There is no parking available onsite however the company are located a short distance from Billericay Station.

Prior to attending interview our client will require candidate's authorisation in order to perform a credit check and other relevant information as our client is FCA regulated. You will also be asked to complete 2 short tests.

Our client requires a candidate with excellent communication skills, a very good eye for detail and importantly, a team player.

Key duties;

* Answer incoming calls and direct to other members of the team
* Answer insurance queries (after training) verbally and by email
* New business processing
* Issue and amend policy documents using in-house systems
* Maintain up to date records
* Assist with the management of policy renewal procedures
* Agent service calls (occasional)
* General office duties: managing post, filing, archiving, faxing, photocopying, stationery Experience required;

* Good IT skills including Microsoft Word, Microsoft Excel and a good working knowledge and understanding of Outlook, and the Internet
* Ability to perform tasks accurately with attention to detail
* Excellent telephone manner and confidence in making calls to unknown person or company
* Good organisational skills
* Ability to follow processes
* Good team player
* Ability to prioritise work
* Experience in an office environment
* Ability to learn and understand new information quickly - specifically insurance policy terms and conditions - and the ability to then utilise this knowledge
* Flexible attitude

Please bear in mind that you may not hear from us straight away. Due to the high level of applications we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website

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