Part time Sales Advisor

Competitive salary
12 Feb 2018
17 Feb 2018
Retail and Sales
Contract Type
Part Time
Brakes Group is a leading supplier to the foodservice sector in the UK, Ireland, France and Sweden. The Group is committed to provide its customers with outstanding service, products and foodservice solutions, its people with a ‘great place to work’ and its suppliers with a great company to partner.

Owned by Sysco, the world’s leading foodservice company, Brakes Group comprises a family of specialist businesses which are able to deliver everything the caterer needs. It provides a professional, friendly regional service supported by a national network of depots, which ensures it offers an exceptional and individual service to each and every one of its customers

Part time Sales Advisors- Ashford ( 20 hours per week)

Key Accountabilities & Responsibilities
  • Proactively inform customers of any delivery service issue
  • Handle customer calls in a polite and empathetic manner
  • Negotiate solutions to complex delivery issues to meet both customers and Brakes needs
  • Liaise with other departments
  • Ensure all customer delivery queries/complaints are properly documented using the appropriate customer services database
  • Respond to complaints by letter where appropriate
  • Identify and present the need for new or improved customer service
  • Develop a sound knowledge of customer’s needs, competitor activity and the Company’s products/resources
Knowledge, Skills & Experience

  • PC Literate & Administrative Skills
  • High standard of written and oral communication skills
  • Excellent interpersonal, problem solving, negotiation, decision making and assertiveness skills
  • Ability to organise and manage time effectively
  • Ability to cope under pressure
  • Have a lively and confident manner and possess a sense of humour
  • Excellent team player
The Business

Brakes Group is committed to reducing the environmental impact the business has on both the communities it serves and the countries it operates in. It has ISO 14001 accreditation - an internationally recognised standard for environmental performance.

Brakes Group operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

Brakes UK uses a third party to undertake a number of checks. Any offer of employment made by Brakes UK would be conditional upon receiving a satisfactory; reference, identity document(s), basic DBS certificate and basic credit check.
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