Support Workers Level 1 & 2

Ginger Recruitment
Up to £10,000
14 Feb 2018
19 Feb 2018
Contract Type
Part Time
Support Workers Level 1 & 2

Our client is looking to recruit for Level 1 & 2 Support Workers based in Seaham, C Durham

Hours: Full or part-time hours as agreed, to be worked flexibly on a rota basis including sleep-ins, weekends and Bank Holidays

Responsible to: Manager

The Role:

To provide individualised person centred support for people with learning disabilities, complex needs, physical disabilities and Mental health, enabling them to enjoy a fulfilling and valued life, to participate in the community and to develop their abilities as fully as possible. Your role will include visiting service users in their own homes or in other settings as part of a structured approach and offering personal care and practical and emotional support in-line with their individual support plan. To work closely with other professionals and agencies to provide a co-ordinated service which meets the identified needs of the individuals.

Main Duties

1. To develop warm and trusting relationships with service users to encourage them to express their needs, views and concerns.

2. To respect the service user’s right to privacy and to ensure that their dignity is maintained at all times.

3. To be flexible and responsive to the needs of service users as directed by their Individual Support Plans.

4. To advise and support service users in all aspects of managing their tenancy and maintaining the safety, hygiene and comfort of their home.

5. To promote the service user’s self-esteem and enable them to express their preferences and make choices and decisions

6. To enhance the confidence and coping abilities of service users through encouragement and positive feedback. To enable service users to develop skills in planning and self-organisation and to encourage them to maintain appointments and commitments.

7. To provide personal care in a sensitive and dignified way and in accordance with the service users wished.

8. To support service users in meeting their cultural and spiritual needs and in expressing their personal identity.

9. To assist service users with general activities of daily living including:


-Meal Preparation

-Domestic Tasks- Laundry and Ironing

-Managing day to day finance

10. To enable service users to become as independent as possible and to grow in confidence, competence and personal effectiveness in the following areas:

- Social skills/ relationships

- Personal care and hygiene

- Daily Living

* Using community resources and facilities

- Social, leisure and work activities

- Self-organisation and coping abilities

- Personal Safety

To achieve this through the provision of practical assistance, support, therapeutic recreation and education sessions, teaching, advice, role modelling, encouragement and positive feedback.

11. To enable service users to participate in their local communities and to enjoy the rights and responsibilities of citizenship.

12. To encourage service users to take as much responsibility as possible for their own physical and mental health and to access primary health care and other services.

13. To assist in monitoring service users’ health and general well-being and to inform the Team Leader, CPN/ Care Manager and relevant agencies of any concerns or significant changes in their needs and circumstances. To report any concerns regarding children or vulnerable adults with immediate effect to the Team Leader or the Duty/ On Call Manager.

14. To support service users in managing self-medication programmes. To liaise with the service user’s Consultant, GP and CPN in respect of compliance with prescribed medication.

15. To work with agreed risk management guidelines and to assist service users in reducing risks to themselves or others. To promptly report all concerns regarding risks to senior staff, the Duty Manager/ On Call Manager and relevant agencies.

16. To maintain a high standard of customer care and to encourage feedback from service users and other agencies. To promptly report and document all complaints, suggestions and feedback.

17. To maintain a warm and responsive approach to families and to report their feedback and concerns.

18. To take appropriate action in the event of emergencies, ensuring, that the Team Leader or the Duty/ On Call Manager is informed promptly.

19. To follow Health and Safety guidelines carefully and to alert the Team Leader immediately of any concerns in relation to Health and Safety issues.

20. To ensure that vulnerable adults and children are safeguarded from harm. To comply with Essential Care and Support Ltd and Durham County Council’s safeguarding policy and procedures and to report any concerns regarding vulnerable adults or children with immediate effect to the Council, the Registered Manager and the Duty/ On Call Manager.

21. To ensure that accurate records are kept in the prescribed format. To document all work undertaken in support of service users, their general progress, any concerns and any communication or liaison with other agencies.

22. To ensure that all financial transactions relating to the project of service users are promptly and accurately recorded with the agreed guidelines.

23. To contribute to service user’s reviews, through the provision of verbal and written reports and by attending Support Planning and Review Meetings. To work within the framework of the Personalisation and to liaise with the Care Co-ordinator and other professionals on a regular basis.

24. To fulfil the role of Key Worker as required, under the direction of a senior member of staff.


1. To notify your Line Manager of planned whereabouts and to submit accurate timesheets weekly

2. To provide regular verbal and written reports to your Line Manager

3. To accept regular support and supervision from your Line Manager

4. To carry out all work in a manner consistent with the aims of the project and the service principles adopted by Essential Care and Support Ltd.

5. To comply with Essential Care and Support Ltd.’s Equal Opportunities Policy.

6. To maintain confidentiality at all times in accordance with the agreed policy.

7. To identify training needs in discussion with your Line Manager and to attend training events and courses as required.

8. To observe any written policies, procedures and guidelines for good practice agreed by Essential Care and Support.

9. To complete all duties requested by Team Leader,

10. Any other duties as required.


Qualities Required

How Assessed?

Essential/ Desirable?


Ability to demonstrate unconditional positive regard and a warm, respectful and person centred approach to people with a learning disability and complex needs.




Ability to engage with service users, to develop and sustain warm and trusting relationships



3. Ability to demonstrate basic insight and understanding into the needs of people with learning disabilities and complex needs Interview Essential

Ginger Recruitment is an independent North-West recruitment consultancy, based in Ribchester. Servicing businesses across the Ribble Valley, Lancashire & the UK, we aim to build long-term relationships with clients and candidates to help find the right person for the vacancy. So, if it’s the next step on the career ladder or a complete career change, Ginger Recruitment can help. We recruit for a variety of businesses across the UK in a variety of sectors, so if you are looking for a new position then give us a call for an informal chat. One of our experienced REC qualified recruitment team can advise you on our current vacancies as well as any other recruitment enquiries you may have.

By submitting your CV to Ginger Recruitment Services Ltd (GRSL), you are consenting to GRSL providing you with recruitment services as an agency defined under the Employment Agencies Act 1973 and authorising GRSL to work seek on your behalf. You are consenting to your CV being forwarded to clients via electronic mail. You are also giving your consent to your personal data being included on a computerised database and it’s use in order to secure employment.

Unfortunately, due to the high volume of applications we receive per vacancy, we are unable to respond to every candidate personally and so if you have not heard back from us within 14 days, please consider your application unsuccessful.

This job was originally posted as