Part Time Collections Agents - February Start

£20,000 - £24,999
14 Feb 2018
18 Feb 2018
Contract Type
Part Time
My client, a reputable, well-established financial services company has an numerous of Collection Agents available with a start date of 26th February!

The purpose of this role is to communicate/negotiate with customers and/or their representatives. This role is perfect for anyone who has collections experience within a regulated environment.

* Carry out post, email and telephonic duties
* Handle standard queries and where appropriate, transfer non-standard enquiries to specialist agents/departments
* Taking payments from customers & authorized parties including setting up Direct Debit instructions
* Accurately record events (e.g. telephone calls) onto the Account administration systems
* Respond to inbound calls and conduct outbound telephonic campaigns on defaulting loans & mortgages
* Effectively negotiate arrangements offered, using influencing and negotiation techniques.
* Accurately capturing information to assess customer circumstances
* Instruction of field agents

* Ability to work in within a target-driven, fast paced, telephoned based financial environment with a desire to exceed expectations
* Positive attitude and resilient when faced with challenging situations
* To work as part of a team and manage change whilst adopting a positive attitude if faced with challenging situations
* Multi skilled in the role and ensuring that the business one touch approach to

This company offer amazing benefits including:
- Bonus
- Full Training
- Excellent Annual Leave Package
- Amazing Pension Scheme
- Life Assurance
- Referral Programme
- Buy/ Sell Holiday
- Healthcare
- Childcare vouchers
- Dental/ Illness Insurance
- Travel Insurance
- Gym Membership
- Rewards and Recognition!

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer

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