Spa Therapist - 18,500 - Heathrow Airport
Main purpose of the Job: To provide an outstanding level of customer care, carry out spa treatments and drive referrals for product purchase - resulting in ultimate client wellbeing, increased brand awareness and sales and the smooth running operation of the Travel Spa
A To provide spa treatments to travel spa clients in accordance with the following:
- Providing the greatest quantity of treatments possible
- customer care standards
- training protocols
- treatment timings
A To drive sales and retain guests by referring them:
A To participate fully in marketing and PR activity, by:
- continually raising awareness of the spa brand and educating clients in the product and treatment range
A To maintain both personal appearance, and all areas of the day-spa and treatment rooms to the highest standards of:
A To ensure all products and treatments delivered/ prescribed are:
- appropriate to clients needs
- take into account treatment contraindications and clients medical history
- have no claims made about their benefits that could be misinterpreted by the client
A To help other team members with their duties as and when necessary, to ensure the smooth running of the operation.
A To ensure that all details regarding clients are kept in the strictest of confidence and information is never discussed with inappropriate parties either inside or outside of the Company.
A To be receptive to all staff training programmes.
A To work as a team with the other individuals and colleagues in the Company, sharing knowledge when appropriate, helping colleagues and promoting a spirit of mutual respect and support.
A To understand and abide by Company and departmental rules, policies and procedures.
A To carry out other duties as so requested by Management from time to time.