Chief Executive, DVLA
The Chief Executive is responsible and ultimately accountable for the resources, performance and development of DVLA and for the achievement of the Strategic and Business Plans, including targets agreed with the Secretary of State. This is a substantial leadership, delivery and transformation role.
The key responsibilities of the role are as follows.
• Provide active strategic and operational leadership, in particular, lead the continued development and transformation of DVLA with and through leadership of the Senior Executive Team, delivering key strategic ambitions, priorities, business plans and major projects on time and to budget.
• Deliver high quality services to our customers that meet their expectations and needs, maintaining DVLA excellence in customer service, service availability and performance.
• Develop and promote the future strategic direction of DVLA, including its role in delivering motoring services post-Brexit, working in partnership with the Chair, Board and Executive team members and within the framework of departmental and government policy.
• Act as the Accounting Officer, responsible for signing off the agency’s accounts and for the annual collection of some £6bn of vehicle excise duty, annual income of some £564m from all sources and an annual operating expenditure of £451m. Manage the agency’s resources to deliver the agreed business plans, while at the same time managing risk and securing continued value for money and efficiency.
• Provide inspiring, confident and empowering people leadership to DVLA staff and in the wider Civil Service. Champion DVLA values, culture change and service excellence. Ensure that staffing resources and structure are able to embrace change and evolve to meet future demands and ways of working.
• Manage and maintain effective relationships with a wide range of key stakeholders at senior level, including Ministers, DfT colleagues, other government departments, the police, courts, local authorities, industry and lobby groups and trade unions.
• Work across the DfT family to promote development and implementation of better and joined-up services to customers and to ensure that DVLA plays its full part
in delivering the Motoring Services Strategy. Participate in relevant DfT strategic discussions and boards, including the Motoring Services Board.
• Maintain effective local community relationships and contribute to local affairs as a major employer in the region.
You will be accountable to the Chair of DVLA and report to the Director General of Roads, Devolution and Motoring (DfT).
You will lead a workforce of around 5,139 people based in Swansea and will have line management responsibility for six direct reports: Director of Operations & Customer Service; Director of Finance; Director of Policy, Strategy & Communications; Director of Commercial; Director of Human Resources & Estates; and Chief Technology Officer.