Administrator / Customer Liaison / Personal Assistant - Flexible Part Time Working Hours
Role: Administrator/Customer Liaison/Personal Assistant
Presence Training delivers workshops and coaching in Authentic Public Speaking and Leadership. We make a real difference in people’s lives, helping them to find their voice and say what they need to say in the world. We love the work we do.
We are a very small company – currently just a team of two. Having managed all administration and liaison with customers ourselves until now, the company has grown to the point where we are looking for someone to take on most of this work on our behalf, to allow us to concentrate on what we do best – delivering training.
About the role
You will report to the Director of the Company and Senior Trainer, Daniel Kingsley.
This role is suitable for someone working remotely from home. At present we envisage to entail 10-15 hours work per week (Monday-Friday). The hours can be flexible to fit around your existing commitments, but do need to include some times during normal office hours.
Remuneration is £10/hour (training and probationary period) rising to £12/hour on completion of a 3 month probationary period.
We initially envisage this being a self-employed role, but are very open to this being a permanent part-time role for the right candidate, if that suits you better.
There are 3 elements to this role:
- Administration – Keeping track of bookings (both manual and via the automated booking system on the website), sending out and chasing pre-workshop questionnaires, typing up feedback, maintaining the database of participants, mailchimp emails, sending out and chasing invoices etc.
- Customer Liaison – answering customers enquiries by email and over the telephone. You would not be expected to answer the telephone (this is done by our remote receptionist service, who take messages and email the details to us) but you would be expected to call customers back during office hours. You would refer the most difficult enquiries to senior members of the team, but you would be expected to be the first port of call for all incoming new business enquiries and all ongoing relationships.
- Personal Assistant to the Director – general light PA type tasks for the Director, Daniel Kingsley.
You should be literate in the use of Word and Excel. Good written and spoken English and numeracy are a must, along with an excellent telephone manner and good temperament when speaking to customers. You will have good organisational skills and excellent attention to detail.
Familiarity with Wordpress websites would be helpful, as would experience using MailChimp and CRM systems. An ability to touch type to a reasonable speed would be also be helpful. None of these are absolute requirements.
An interest in personal development would also be a distinct advantage, but is not a requirement.
If you’d like to support a friendly small company making a real difference, apply with covering letter, CV and details of referees.