Part Time Receptionist

Recruiter
EMCOR UK
Location
Halstead
Salary
£15,000 - £19,999
Posted
16 Feb 2018
Closes
16 Mar 2018
Contract Type
Permanent
Hours
Part Time
We are recruiting a Part Time Receptionist on a fixed term contract until end of August 2018 for our client site in Sevenoaks, Kent.

Working 22.5 hours a week, Tuesdays, Wednesdays and Thursdays between 8am-4.30pm

Job purpose: To provide a professional and dedicated Front of House and Reception service to the client and their visitors. Front of House is also the FM Hub, and provides Facilities Helpdesk services.

Role accountabilities:

Greet visitors ensuring all names and details are logged and recorded in the visitor management system (Sisys) and notify the appropriate member of staff or host. All visitors are to be booked in and must be accompanied at all times (security clearance dependant).
Project a professional and positive image at all times to customers, visitors and suppliers
Assist security with keeping a close view of the car park and advise members of staff or visitors if they have parked inappropriately
If required the arranging of escorting services to take visitors without adequate clearance or familiarity with the site, to their destination on site as requested by and agreed with the host
To be fully conversant with the management of the client owned security pass equipment (Sisys) and identifying when consumables are required to enable passes to be issued.
Assist Manager with ad hoc duties and projects as required
Using Agility software, delivering Facilities Helpdesk Services including the creation and completion of work orders and providing feedback to customers on task progress, taking ownership of and tracking lifecycle of open work orders
To act as single point of contact for assisting services users with accessing FM services including but not limited to catering and reactive maintenance and cleaning requests, meeting room issues, customer feedback and complaints
Operate a clear desk policy and be responsible for general tidiness and housekeeping within the reception and Front of House areas
Carry out as requested any other office administrative duties, which are normal custom and practice
Assist admin with raising POs on JDE and completing other admin related tasks.
Comply with contractual KPIs, SLAs and Service Delivery Plans
To carry out other duties as may be reasonably requested from time-to-time by EMCOR Group (UK) plc

Person Specification:

Excellent telephone manner and communication skills
Smart, presentable appearance
Use of own initiative, an effective and confident administrator
Personable, approachable and able to work as part of a team
Well organised with the ability to prioritise
Good IT skills including MS software and knowledge of bespoke software packages with an interest in learning new technologies to improve efficiency and service
Other factors
Must be willing to undertake a multi-functional role e.g. administration, escorting to satisfy peaks in demands in other functions
The ability to attain and retain security clearance to SC level

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