Tour Co-ordinator – 3 positions
Ski Safari is one of the UK’s leading independent specialist tour operators, in business since 1996. We have two successful and growing brands - Ski Safari specialises in tailor-made ski holidays to North America, Scandinavia, Asia and Europe and Freedom Treks offers cycling holidays across Europe.
Based in modern warehouse offices in central Hove and just moments from the beach, our specialists provide tailor-made holiday packages direct to the customer, combining their first-hand resort knowledge and passion for travel with excellent advice and service.
About the Job
We're looking for three Tour Co-ordinators to join our expanding Admin and Operations department. They’re a team of people who look after all aspects of a customer’s booking once it’s confirmed. You take over the booking and are the customer's main point of contact from then on.
This is a highly varied role combining administration, customer service and sales. Reporting to the Operations Manager, you’ll be:
- preparing and sending ATOL certificates and confirmation documents;
- booking car hire, transfers and other ground arrangements;
- advising on, selling and booking extras - lift passes, rentals, activities, bike hire, etc.;
- dealing with changes and updates to bookings;
- Managing flight bookings and flight schedule changes in the GDS system and with flight consolidators.
- collating and sending out customer travel documents.
You’ll have excellent attention to detail and a careful, thorough approach to work. A good telephone manner is required as we spend a lot of time on the phone talking with our customers. You must be a good team worker and have strong time and diary management skills. A passion for skiing or snowboarding and for travel in general would be very advantageous!
£18-22k per annum dependent on experience, plus generous company benefits including overseas travel to experience the product first-hand, a performance related bonus and company pension scheme.
Office hours are Monday to Friday 9 am-5.30 pm, with occasional 10 am-6.30 pm weekday shifts and 10 am-4 pm Saturday shifts. Additional hours are sometimes necessary during the busy winter period.
How to apply
Please send your CV with a covering letter explaining why you would be a good candidate for this position to firstname.lastname@example.org.
Closing date: 31th March 2018
Start date: April/May 2018
NO AGENCIES PLEASE