Deputy Head of Community team

London (North), London (Greater)
19 Mar 2018
22 Apr 2018
Wendy Collinson
Contract Type

The role

We’re on the hunt for a Deputy Head of Community to help manage our best-in-class team of community moderators and managers. Our mission is to make parents lives easier - and we need you to help us nurture our brilliant community so it can grow and thrive.

What you will do

  • Understand our users and their needs, and help us meet them
  • Communicate decisions to our highly diverse, smart and well-informed users
  • Make judgement decisions on moderation issues
  • Oversee the community team’s day-to-day work: manage rotas and processes, budgets and training; recruit where necessary
  • Liaise with our Content, Development and Commercial teams
  • Analyse user behaviour, identify emerging issues and trends and help set community Policy and FAQs
  • Contribute to the strategic direction and objectives of Mumsnet
  • Stay abreast of competitor approaches and industry trends

What you must have

  • Experience as a forum admin, lead moderator or similar
  • A cool head and a general air of calm. You won’t shrivel if 200 users disagree with you, but you’ll be flexible too, if that’s the pragmatic solution
  • A positive approach - you don’t take things personally and can put your hands up to a miss-step without angsting too much
  • Drive and organisational skills - you’ll follow through and you’ll be able to keep multiple balls in the air
  • A belief in optimisation - you’ll want to rationalise our processes so they work without making work
  • Leadership skills - you like people; you want to bring them with you and help them develop
  • An analytical brain, and good writing skills. You’ll need to be able to negotiate a path through grey areas and then articulate your position clearly and persuasively

If all of this sounds good to you, please apply with your CV and a covering letter which uses examples from your previous roles to demonstrate the qualities we’re seeking.

This role reports into the Head of Brand and is based our offices in Kentish Town. This can be a flexible role and we’re happy to consider applications for part-time working.

Deadline for applications is 22nd April 2018 - we'll be calling the best candidates for interview as soon as we spot them so don't delay! 


Who we are

Mumsnet is the UK’s biggest website for parents, and our purpose is to make their lives easier. We’ve got some of the busiest forums in Europe, with users offering each other advice and support 24/7 (as well as more content, bloggers, videos, events and campaigns than you can shake a rattle at). We want to be indispensably useful for parents, and a great place to work. We are proud to pay all our employees, including those on internships, the London living wage as a very minimum.

Why work for us?

We’ve grown steadily and sustainably over the last 16 odd years and we’ve got every intention of carrying on. We’re building a high-performance, collaborative and agile work environment. We believe that mistakes are human, but learning is divine. We put purpose before profits, we’re committed to diversity and equality, and our computers - metaphorically speaking - say 'YES'. We don't only want to hire the best people: we want to retain them. If you need some flexibility, let us know and we’ll do our best. Read our Equality and Diversity Policy. We are also proud to be a London Living Wage employer.

We host sandwich lunches, staff parties and knowledge sessions; we have a choir, a book club and a football team; and we have our own yoga studio while remaining tolerant of the Lycra-averse. Working for Mumsnet means never having to pretend you don’t have a family (or other commitments) and we promise never to keep you away from the school sports day.

Where we are

We’re based in sunny Kentish Town, where you’re never more than 500 metres away from a sourdough pizza and an elaborately refurbished pub.