Property Claims Consultant

Newcastle, Home Based Other
Salary in the region of £35,000
19 Apr 2021
19 May 2021
Full Time

Aviva's General Insurance business is recruiting for an enthusiastic Property Claims Consultant to join our regional Property Claims teams. The role is field-based - working with customers within specific areas. The region we are recruiting for currently is the North East of England and you will cover the following - Newcastle, Durham, Darlington, Cleveland (postcodes include NE, DH, DL, TS).

This role is responsible for providing a customer focused and cost-effective service by handling Residential Property claims (both Household and Commercial) from instruction to completion within agreed financial authority limits. If you are an insurance professional who is keen to continue developing their knowledge in property claims, we would love to hear from you!

The role will involve flexible working hours which may include evenings and weekends to allow for regional travel and reaction for natural events/major incidents (storms, flooding, etc.).

Duties & Responsibilities

  • Investigate, validate, manage and settle claims in line with policy cover, philosophies and standards
  • Undertake field (physical) and desk (virtual) assessments to maximise efficiencies and outcomes
  • Provide estimations for insurance-related repairs
  • Update customers to ensure optimum customer service
  • Identify/capture Fraud and Recoveries
  • Manage work in progress, updating claims management and estimating systems to maintain a real-time view for our customers and the business
  • Develop a working knowledge of your geographical area and local market
  • Work outside the local area to support major incidents as required

Skills & Experience Required

The experience listed below is preferred, however we will consider applicants with limited experience but are able to demonstrate some of the key skills/traits listed and are aligned with our values.

  • Knowledge of the insurance industry related to residential property
  • Technical buildings knowledge; current methodology and buildings pathology
  • Claims scoping and management software experience (Symbility, Exactaware etc)
  • Awareness of Flood/EOW/Fire damage management and principles
  • Knowledge of health and safety regulations and relevant legislation
  • Experience of working in a customer focused environment
  • Committed to growing own knowledge through technical, theoretical and practical means
  • Qualifications (such as CERT CILA/DIP CILA, CERT CII/DIP CII, BDMA Ins, accreditation to CIOB, RICS, HNC/HND or similar surveying qualification) would be beneficial
  • A resilient self-starter with strong organisation skills
  • Ability to work independently with limited supervision

What will you get for this role?

  • Salary in the region of £35,000 depending on skills, qualifications and experience
  • Company car provided with mileage cover
  • Generous defined contribution pension scheme
  • Annual performance related bonus and pay review
  • Holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days
  • Up to 40% discount for some Aviva products through "My Aviva Extras" plus discounts for Friends and Family (some exclusions apply)
  • Excellent range of flexible benefits to include a matching share save scheme

Working at Aviva

At Aviva, we're people with a purpose. To be with you today, for a better tomorrow.

We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take ownership, and who make good decisions.

The way we do this is important too, we're all about our people - that's you - so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we're very open to that. In fact, we don't advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it's up to you to discuss working hours during your interview.

We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job. Once you've applied, please send us a separate email stating that you have a disclosed disability and we'll make sure we interview you.

We'd love it if you could submit your application online. If you require an alternative method of applying, please give Danielle Stallard-Trueman a call on +44 (0) 7384 804694 or send an email to

*As defined in The Equality Act 2010*. By 'minimum criteria' we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role.